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“The team at Bone & Biscuit (Newport Village) was amazing. My dog was really sick with stomach issues, and they took the time to help me find foods he could actually tolerate. They even wrote detailed notes and instructions for me, which helped so much.
Their kindness, patience, and support made a huge difference during a really stressful time. I’m so grateful for them — this is now my go-to store for my dog.
Highly recommend their team!”
“Great store with a huge variety of horse tack, feed, stable supplies and more. The staff are helpful and will assist with bringing heavier items to your vehicle. Everything is priced quite reasonably and they often have samples of products to try. It's nice having feed options in smaller sizes as well in case of limited storage space for the large feed bags.”
“I had a great experience at this pet store. They have a wide variety of dog food, toys, and treats, and the owner was kind and knowledgeable. Highly recommend this small business!”
8:30AM - 5:30PM
17967 56 Ave, Surrey
Pet Stores
“This is a great place to pick up bird food, and they have a good selection of cat and dog supplies, as well as supplies for farm animals and rabbits. Their prices are great and it's a friendly, family run business. Highly recommended.”
“When I walk into the store I'm greeted with a lovely smile ! Celeste and staff know their stuff. They are very well educated, and it's a always a pleasure to shop new products.”
“Crudo raw meat products are the best and the most reasonable priced in BC. I especially like the people who work at the Surrey location. Friendly, fast service and they load the vehicle for me. They are worth the ferry ⛴️ cost.”
“I just started feeding wild birds and was having little luck with the big box stores feed. I found this store and they took good care of me. The birds love the seeds I bought from them.”
“Bought a cake for my dog's 1st birthday the turnaround was great and quick. It was a great addition. However the bone was pretty big for one dog and I didn't really enjoy it. I will make sure that the dog likes it, before we buy it. I would give 5 overall but my dog didn't like it.”
“Quite possibly the greatest pet store around. Staff are very knowledgeable and friendly and always there to give sound solid advice when asked. Amazing assortment of high quality foods”
“I was looking for Canadian tooth cleaning crunchies for my cat. The ladies in the store were very helpful with finding the product I was looking for. It was an excellent experience with great people.”
11AM - 7PM
4993 Imperial St, Burnaby
Pet Stores
“The cutest selection of dog clothes/accessories and a great variety of toys and treats. They also have great beds and blankets. The store owner is super sweet as well!”
“Very nice little store, has great dog selection. But needs a little more for cats, the staff is absolutely amazing. They are always intentive and have fantastic answers to all my questions. They have helped me find both a new food aswell as treats for my pup. They also gave my daughter a kitty sticker that she adored. Thank you to a great staff.”
“My birds love their toys and I think their seasonal sets are very fun. The customer service is also very good. I highly recommend you shop here if you have a bird”
“The staff I talked to was amazingly sweet and kind and we had a great conversation, she recommended things for my elderly dog which she has found worked for her animals, which I truly appreciate. They have a very nice selection of animal foods, either raw or dry, and toppers that you can’t find at many other stores in the area. They also do delivery which is really cool! Hope everything goes well for the owners in the future. Highly recommend this business for cat and dog food/treats.”
“By far the best pet store i have ever been to. Greatest service, they are so friendly and easy going.
Also very knowledgeable about everything they have in store. Couldn’t be more happy!”
“My partner and I love this store! We’ve gotten several pets here that have always been so healthy, they also have a wide selection of everything you’d need for your reptile, amphibians and arachnids. Don’t forget the fish and small animas too! All the staff are great and knowledgeable!”
“Young lady named Jeanie, helpful, sweet, very informed, helped me find exactly what I needed right away, found it in my price range and made me feel valued as a customer. Actual care for my animals was top priority. Thank you to Jeanie”
“⭐⭐⭐⭐⭐ Exceptional service and genuine care ?? Jamie ?
I would like to highlight the outstanding service provided by Jamie at the Bosley location in Port Coquitlam.
During my visit, my husband accidentally dropped a container of salmon oil while our dog was very excited about the treats. I became extremely nervous, not only about the mess, but mainly about the safety of other pets who could potentially slip or get hurt.
Jamie immediately noticed how anxious I was and handled the situation with remarkable calm, kindness, and professionalism. She went far beyond what is expected, reassuring me, taking care of everything promptly, and making sure the environment was safe.
Her empathy and awareness made a stressful moment feel completely manageable. Experiences like this are what truly differentiate a great store from an average one.
We absolutely love this store and the entire staff. Jamie represents the very best of customer service.
10/10, or better yet, 1,000,000/10. Highly recommended.”
“Jules & Veronica are my go to, so knowledgeable and patient. Veronica's the groomer that I trust my DDR with, they care a lot about the dog's experience and goes above and beyond to make sure that he has a good time.”
“They are friendly, attentive and well-priced! We love supporting smaller businesses because we're not stupid and don't want to facilitate any monopolies!
Their flea medication they offer is absolutely useless, though! It is still worth our business, though.”
“Just some much needed context to the two sisters reviews below
- when Bridget came to adopt a cat she was told the one she wanted was part of a bonded pair and ethically rescues won’t separate them but there were other single cats available. She CHOSE, as an adult with free will, to take the bonded pair
- she was made aware of the potential exposure to feline leukaemia from the start (and even asked if that meant they had cancer) - and still decided to take them as a foster to adopt. What she did, or did not, communicate to her sister is between them. What she researched herself is also unknown, but was given full details on the risks
- nothing was hidden from them, that’s why they were given the same “foster to adopt” option that others with potential exposure cats were given. I supposed they never asked themselves “if it was trying to be hidden… why would there be a foster to adopt period to cover the length of time where symptoms arise and the tests needed? If they were trying to hide it.. why wouldn’t they just adopt them out and not say anything?”
- they then CHOSE to get a THIRD kitten from elsewhere and exposure that kitten to the pair Bridget chose to foster to adopt. Ironically, that kitten got sick with something else entirely, which does unfortunately happen, but they’re not realizing that what they did was actually expose the two foster to adopts that they supposedly love to whatever illness the third kitten they brought in had
- at some point around this time, they must have realized that given the exposure concerns, they could have gotten the original two cats ill, and decided to concoct a story so they could have them returned asap before they had any other vet bills, due to their irresponsible ownership
- this is the point where, days before the final test for feline leukaemia (which again, was explained to her that it’s not cancer) they decided to return them. For the record none of the other foster to adopts have had this issue - just them - and not ironically around the time they exposed those kittens to the illness of their third
- despite them having these kittens for 5-6 weeks, they decided to drop them back off and not wait for the tests to come back, having known from the beginning that the first week of December was the test date. It’s always unfortunate when people decide to return their animals as it’s quite stressful for the cats, especially when the person comes in screaming in the store and has to be kicked out. Luckily the rescue will be able to find them a home where they are actually loved and cared for and unfortunately have to foot any vet bills due to the exposure the sisters irresponsibly allowed to happen to the third sick cat they brought in
Responsibility for our actions is a hard thing to learn, especially for two young women who seem to be quite entitled and gas each other up (for instance, at one point it was alluded to that Bridget driving was somehow an issue that the rescue should contend with… not sure if she just had her license removed because otherwise that meant that they chose to adopt knowing she couldn’t drive so how is that a rescues issue?) but just further shows the frame of mind here
Context matters, what could have been a good moment for personal growth and reflection seems to have turned into undue anger towards a rescue that acted ethically and were upfront the entire time.
The cats are in a loving and responsible foster home, awaiting the tests that are most likely to come back negative at this point
** edit as of December 7 - all cats have come back negative for FeLV. Again, this was information given to potential adopters out of an abundance of precaution, where NO money was given and foster to adopt for the length of time possible exposures would occur was given.”
9AM - 7PM
7117 Gilley Ave, Burnaby
Pet Stores
“Very nice staff and helpful. Couldnt find Gather in the store but they showed me other formulas and even checked the other stores for me and called them to make sure I get what I need. Very happy customer.”
“My go-to place for all my pet food. They almost always have special raw cat food in stock unlike other stores that I went to before and they have a good selection of high quality pet food.”
“A friend brought over a lamb pizzle stick, my fussy boy never likes except he loved this. Placed an order Saturday and were delivered Tuesday. First class product and service. Thank you!”
“We had an amazing cat nail clipping / grooming experience with Ashley at Bosley’s @ Columbia Square. Highly recommend!
Sundays 10am - 12pm, appointment only
?$12.60 after tax”
“Always really good service here, helpful and friendly. A few nights ago got home from work just before closing and realized cats had no litter. Phoned in a panic, they stayed opened an extra few minutes for me to get there. Big save!”
“Staff is very helpful and humble. We were looking for jacket for our dog ....and the guy was so helpful....even with the dog he was so friendly.....thank you so much guys.”
9:30AM - 7:30PM
15585 A 104 Ave, Surrey
Pet Stores
“Everyone who works here is amazing! They are all compassionate and caring and they take the time to explain things to you, which sure helps ease your stress level when your pet is feeling unwell Dr. Smith knows his stuff and I can't thank him enough!! I highly recommend this place!!! Thank you!!! ?”
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“Very nice customer service. There was a girl there that was very helpful and quick to come to the cash register as soon as she saw me get ready to pay not sure what her name is but she was working Saturday, November 22 at night. I got the now fresh food from them and you can’t go wrong with that.”