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December 2023 by Eric Valdez
I ask to change my plan but they said the black Friday promo is over. I checked their website and it's not. So I'm switching to other carrier. They are trying to gain new customers but they are losing their existing customers.
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December 2023 by Valor
Gave me the wrong SIM card. Waited to port for over half an hour. Stalled my plans because I had no cellular or internet connectivity. Suspected something wrong and went to another Fido/Rogers to rectify. Wasted day.
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October 2023 by RANVEER SINGH
I can’t manage with your staff specially priyanka she did not deal with us because she was dealing with two guys for passing the time…. We waited approx 30 min for deal this was a bad experience with fido.
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October 2023 by Juliet G
This store lie, they told me I'm going to get the service fee refund after 2-3 billing cycle. It's already 5th and nothing. I've been coming here every month to ask where is my credit but they just keep on telling me, " it's strore credit, and it will take a while." Go to different Fido store, and based on most of the reviews here that they lied to them. I should've read the review first.
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September 2023 by Fox Lightning (FMC)
Lazy, terrible services
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August 2023 by A Cam
Was served by Priyanka. She went above and beyond to get my number ported. She was friendly and knowledgable and didnt rush me out. Would recommend this store and her! Thank you.
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June 2023 by Jackey Lip
Great service from Sandeep Virdi. He took the time to help my wife, mother and me all upgrade our phones and plans and was attentive and helped us through all the details. He was patient and answered all our questions helpfully, and he was also honest and transparent with what we were working with. Went the extra mile to help us change from our outdated plans.Awesome job!
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March 2023 by I
WOW. HARMAN. I just found out that he added 1000 International call for $3/mon on my plan without asking. I didn’t even ask about it at all. And he doesn’t reply to my messages ?? That’s ridiculous. Scam. Fraud. Please do not deal with HARMAN.
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February 2023 by preet Bajwa
i will recommend never ever buy phones with fido because i purchased phone online with fido and they did not provide me any orignal receipt for device . now i lost my phone and the insurance company likewize asking for orignal receipt and nobody is helping me for that i am pregent women and everyday both fido and likewize giving me too much stress so i will recommend buy phone with bell or other company but not will fido both are lying to u
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February 2023 by Sunaina
Horrible service!!These guys are scammers.. undoubtedly!!
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February 2023 by Bekhzod Abdupaizov
I purchased my mobile number at the Central City store (10153 King George Boul, Unit 2659 Surrey, BC V3T2W1). When I purchased my phone number, a salesman charged me for the initial payment of $10 (it is not one time $50 charge). He asked me if I wanted to pay in cash or by card. I paid in cash. Today, I received my bill but did not see this $10 in my balance. When I contacted the FIDO specialist through my FIDO account, they told me that I would have to contact that store, as the store has different actions from them. I think FIDO does not control its stores.
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February 2023 by Mandip Kaur
Worst experience after visiting the store, I was having issue with my account, and went straight there coz we bought phone/sim there. The work is just to see that we have 2valid I’d and update it to our account as I called customer service they said we need to go to the store and just show them the 2 ID card. That’s it…!!!So, the guy out there said oh sorry I can’t update your ID right now coz we are busy. Like seriously there were only 2 people. If you can’t even provide service to ur existing customers thn why are you focusing on making new customers. Will never visit or recommend going to the surrey central Fido store. Like bruhhh seriously….!!! U are busy selling just phone and deals and doesn’t care that ur existing customers having prblm…!!Thank uWill nvr come back.!!
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February 2023 by Shomal Chand
I was helped by Harman to get a new phone. He kept pushing additional add on of 15 bucks that I told him several times I don’t want. At the very end when I was reading my new contract I saw he left the add on there. I confronted him again he said to not worry about that it’s not on the contact and he scratched it off with pen! Red flag! I get home and receive an email about the add on I was so mad. I called Fido and even sent the contract where he scratched it off with pen. I realized they get that amount as commission. Ridiculous. DO NO GET HELP FROM HARMAN. A liar and scammer.
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February 2022 by Mehwish Khan
Sandeep is so helpful and he literally put efforts to help his customers.
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February 2022 by jeanette gomes
Really good support provided by sandeep
