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January 2026 by Lana Kabak
At Willowbrook Foot Locker, the customer service experience can be described as a nightmare. Imagine walking in with a pair of Retro Jordan 5s that have a clear manufacturing defect, only to be met with indifference. The staff might roll their eyes, mumble under their breath, or act as if your concern is a major inconvenience. Instead of helping, they may question the validity of your complaint or suggest that it’s your fault for not taking better care of the shoes.
Contrast this with the professional service at Guilford Foot Locker. Here, staff members greet you warmly and listen attentively. They understand the importance of addressing your issue promptly and respectfully. When you present the defect, they don’t just take your word for it; they actively engage in finding a solution, whether it’s offering an exchange, a refund, or even just a sincere apology for the inconvenience.
In summary, Willowbrook's treatment can be characterized by dismissiveness and a lack of empathy, while Guilford exemplifies what customer service should be—supportive, attentive, and genuinely concerned about your satisfaction.
Thank you Guilford Footlocker and thumbs down 👎 👎👎👎👎👎👎👎 Willowbrook Footlocker
Don't shop at Willowbrook Footlocker lest they should sell you defective merchandise
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January 2026 by ademi ademi
Why the hell no body ever picks up the phone in this store ?
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January 2026 by Kam Kaur
This is the worse company to deal with if you need a refund .I sent my shoes in Nov they were too small .There is no communication or updated email confirming they will issue a refund .After several emails and phone calls they said Dec 15th I will get a refund but now its Jan 5th 2026 and I chased again on another email now said sorry its used but if they are too small how can they be worn?? Their excuse is that not to give a refund so disputing the charge no refund .This happened 3 times now so poor service by supervisor and staff .Service is appalling I read all other reviews .
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October 2025 by Ryland Rivera
Meagan was very helpful and knowledgeable during my visit. Thanks to her, I was able to get the shoes I wanted. Thanks Meagan!
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October 2025 by TARANJOT SINGH
I visited the store for a nice cushioned shoes. The staff was friendly and knowledgeable. Kush was very informative. Keep up the customer service.
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August 2025 by Jacob
No warranty for the shoes bought here
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August 2025 by Amelia Harry
Staff freindly
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July 2025 by Lisa Watson
This is better than before
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May 2025 by J Prothero
It's foot locker. They've been around forever and you know what to expect. The staff were attentive without being overbearing and I was able to get the shoes I wanted.
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May 2025 by Soofi
Perfect customer service 👌
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May 2025 by Nikhilesh Sharma
I had a great experience at the Foot Locker in Guildford Mall. Jyoti was extremely helpful and went out of his way to assist me. He arranged for a sneaker I liked to be held for me at the Metrotown branch and also showed me several other great options. I really appreciate his willingness to help and his excellent customer service.
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April 2025 by K\u0026E Transport
Professional team
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March 2025 by Jashanpreet Singh
The sales person named 'Xander' is a great guy, helped me grab perfect pair of shoes. Indeed, he was so nice n helpful.
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March 2025 by Raman Kaur
Avvy was very helpful and nice overall very good experience
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March 2025 by Naveen Dhak
Good experience, nice selection of kicks. Helpful nice staff as well ✌️
