Foot Locker
Shoe Stores
Hours:
10355 152 Street Space 1016, Surrey BC V3R 7C1
Hours
About Foot Locker
At Foot Locker, the customer service experience can vary greatly depending on the location. At the Willowbrook store, the service is often characterized by dismissiveness and a lack of empathy. Customers may encounter indifferent staff who roll their eyes, mumble, or act as if addressing concerns is an inconvenience. Instead of helping, the employees may question the validity of complaints or suggest the issue is the customer's fault.
In contrast, the Guilford Foot Locker provides a professional and supportive service. The staff greets customers warmly, listens attentively, and actively engages in finding solutions to any issues. They understand the importance of addressing concerns promptly and respectfully, whether it's offering an exchange, a refund, or a sincere apology.
Positive reviews highlight the excellent customer service at Foot Locker locations. Employees like Meagan, Kush, Jyoti, and Xander are described as helpful, knowledgeable, and willing to go the extra mile to ensure customer satisfaction. Their attentive and informative approach is greatly appreciated by shoppers.
Overall, the Foot Locker experience can range from a "nightmare" at the Willowbrook store to a pleasant and supportive interaction at the Guilford location, depending on the staff's level of empathy and commitment to customer service.
Most Recent Reviews
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October 2026
Jyoti helped us pick the best shoes for my friend as we went to couple of stores couldn’t find the right fit, Jyoti went above and beyond to make sure we got the right shoes. I would definitely come back to this place again.
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September 2026
A nice location in the mall to visit, had one man properly ask us and approached us if we had any questions whereas everyone else kept to themselves despite it not being busy. The young man also took his time to help get a shoe shipped to my house which made it convenient and expressed his apologies for any difficulties...
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September 2026
Great experience at Foot Locker Guildford. The store was well organized and the service was excellent. Neil was friendly, professional, and very helpful throughout the visit. He made the process easy and was great to deal with. Definitely appreciated the customer service.
More Comments(69)
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