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November 2023 by Ridhi Nayyar
Extremely rude staff. I asked for a different size in a shoe, the girl didn’t even check and said they didn’t have any. I even showed her the app that said “available at this store”. And she blamed the app that it is ‘inaccurate’. After 5 minutes I went and asked other guy named CJ, and he brought me the size I wanted. I don’t know what are they hiding the shoes for. Why can’t you just go and check once before saying a NO. Thanks to the guy who brought the shoe out. After that the girl made weird faces as if she was angry that I got the size.I would recommend to hire some new staff, who know how to treat their customers and know what actual customer service is!
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July 2023 by Jasmine Kohli
Staff is amazing ! Specially Rennie who was so polite and patient in dealing . Hats off to her customer service . Keep up the good work
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July 2023 by Kenneth Garces
Great service by Miguel! Had a bad experience at the Langley location prior and drove 20-30 minutes to Guildford mall. They had a better selection and Miguel was super accommodating to all of my questions and didn’t feel neglected. We walked out with 4 pairs and some clothing ! Thanks Miguel!
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July 2023 by Fire Sun
Brian gave me horrible customer service at this location. While all other employees were busy, Brian, a manager refused to help me find a pair of shoes and sent me over to another employee who was already helping another customer. If being a manager means sitting around and doing nothing, then I don't know what the future looks like for Foot Locker.
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May 2023 by Corey Dries
Won't honour return policy with a gift receipt, says it has to be the original. Complete con artists. Never ever shop at this store
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January 2023 by Michelle Greene
Extremely rude staff ..I had waited 25 mins for the one employee to look for my shoe size in the back , instead of telling me they didn't have my size , he choose to ignore me and go about helping some young ladies whom I believe where his friends based on the laughing and hugging ..I finally asked again and his response was " I looked and no we don't have that size " I replied and said " you could have let me know 20 mins ago " he laughed and walked awayI was so upset at this that I put back all the clothing g I had picked put and left ..without purchasing anythingThis was the Guilford footlocker ..I went to langley Willowbrook location and the service was much better ..I didn't get the young man's name , but he was very tall with a small ponytail
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December 2022 by Sarah Lorette
Same as the other review.. you literally have to go into store for help because NO ONE ever answers the phone. Like not sure how associates arent taught to answer the phones... im honeatly going to be pretty irritated if i drive 45 mins and they dont have what i want in stock. IF ONLY THEY WOULD ANSWER THE PHONE. Hate how you cant order off the site anymore. So annoying
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December 2022 by Ryan Fedele
A fantastic store, they had everything I needed.
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December 2022 by Sarah Lorette-Francisco
Same as the other review.. you literally have to go into store for help because NO ONE ever answers the phone. Like not sure how associates arent taught to answer the phones... im honeatly going to be pretty irritated if i drive 45 mins and they dont have what i want in stock. IF ONLY THEY WOULD ANSWER THE PHONE. Hate how you cant order off the site anymore. So annoying
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November 2022 by zeneia kaur
It was great experience I bought jacket for my husband
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November 2022 by Katie Wawer
You literally have to go into the store for help. When you call, no one ever picks up the phone. I mean come on, picking up the phone to help customers is also part of the job. Quite disappointing.
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October 2022 by Deepak Chohan
My favorite foot locker in bc u guys are great staff is excellent great place for shoe's clothes
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October 2022 by dinger_0
Best footlocker in BC. All the employees and managers are super helpful and friendly. Highly recommend this footlocker
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August 2022 by life long
One young man spoken to...Not even interested on looking to see if they had a particular product, would not bpther using the online look up that prevails in every business today..said they had no ability to do that...what kind of employee disregards the very function of his working forcthisvoytfit...his income obviously unaffected by his lack of assistance...good luck going in to shop there....
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July 2022 by Jessica
Good place to get Nike and Air Jordan clothing. A decent selection of shoes for all ages. I like their return policy. They had great customer service on our visit today.
