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October 2025 by BSM
My business partner and I rent a large storage unit at this Prime Storage location, and we couldn’t be happier with the experience. The facility is modern, spotless, and easy to access, making every visit quick and convenient.
The staff here — especially Sarah and Tanya — are an absolute pleasure to deal with. They’re knowledgeable, professional, and genuinely friendly, always going out of their way to make you feel welcome and taken care of.
If you’re looking for a reliable, well-maintained, and customer-focused storage facility, I highly recommend this Prime Storage location. They truly set the standard for excellent service!
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October 2025 by Greg Dowswell
If you’re looking for storage with great value and flexible hours - this is your place! Great staff and location , but don’t my word, check it out for Yourself. Cleaning and dry and pest free and super easy access!
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October 2025 by maya gill
This facility is very clean and the staff are wonderful to deal with. Thanks Tanya & Sarah!
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October 2025 by Alyce Signalled
We have been very satisfied customers for a number of years. Initially when we were looking for a storage facility, we looked at several places and found that (Foxbox) now Prime storage was truly the best option. Sarah and Tanya have been very knowledgeable, friendly, and helpful with all that we have required.
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September 2025 by sheridan wong
When Prime Storage first took over from Fox Box, the transition felt a little abrupt—we just got an email out of the blue. I actually started looking at other storage places because I wasn’t sure I’d stay. But the team quickly showed me they’re committed to keeping their customers, and Sarah especially went above and beyond. She was so kind, helpful, and genuinely caring, and she made the whole process smooth and reassuring. She truly made sure I felt looked after, and because of her and the effort this company puts into its service, I’m really glad I stayed with Prime Storage.
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September 2025 by Gagandeep Singh
I had an excellent experience with Prime Storage thanks to Sarah Starchuk at the front desk. I was considering moving to U-Lock, but Sarah went above and beyond to retain me as a customer. She took the time to understand my situation, matched their price and promotion, and made sure I felt valued and appreciated.
Her professionalism, kindness, and proactive approach made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about customers the way Sarah does, and it absolutely makes a difference. Because of her outstanding service, I’m happy to stay with Prime Storage and confident I’m in good hands.
Highly recommend asking for Sarah if you need assistance—she’s the reason I’m still here!
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September 2025 by Joel Abreu
Sarah was absolutely amazing in helping my mother through the process of renting. She was patient, kind, and went above and beyond to make sure everything was smooth and stress-free. The fact that she spoke Spanish made the experience even more comfortable and easy for my mom, which we truly appreciated. Her professionalism and care really stood out, and we couldn’t be more grateful for her support. Highly recommend working with Sarah!
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September 2025 by Mike Erridge
Prime Storage purchased the operation I was using and imposed an additional fee for “insurance” which I do not need or want. There is no ability to opt out. This increased my monthly cost unilaterally without consultation. Beware of this company.
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September 2025 by Barbara Perry
Facility is clean and the staff are great!!
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September 2025 by Tanisha Oranchuk-Guindon
Prime Storage acquired FoxBox and were inadequate in communicating this. My personal credit card information was passed onto the new company & I have been overcharged without any of this communicated to myself as their consumer. When I called to inquire, they said I would have to wait for a callback within 30 minutes which took 2 hours. Very disappointing to see how a business capable of acquiring FoxBox would treat the existing customers.
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August 2025 by Lianne Devries
Tanya and John have been fantastic. Very helpful and friendly service. I would highly recommend you guys again.
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June 2025 by Daniel Hessels
Clean, secure, and convenient access and office hours.
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December 2023 by Simon Hodson
Excellent place, very clean. Security system is annoying as anything. Be prepared to type in your passcode half a dozen times each visit. At least let us leave without authentication!
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November 2023 by Simon H
Excellent place, very clean. Security system is annoying as anything. Be prepared to type in your passcode half a dozen times each visit. At least let us leave without authentication!
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August 2023 by Britt Cadenhead
Storage lockers and building were well maintained and the hours of operation were convenient - HOWEVER - we paid ahead for the month of August at the beginning of July and when we moved our stuff out of the locker on July 22 we asked for a refund on our August payment, they denied our refund request - so we are out an entire months of rent. I can understand not issuing refunds for half months, etc., but an entire MONTH of rent they are keeping when they have a week before the start of that month of notice. That is beyond ridiculous. Ive used other storage facilities before and have never been robbed like this. Would not recommend.
