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November 2024 by Ella T
We stopped by Sleep Country today to find a mattress, and we had such a wonderful experience! Mr. Lee was fantastic—super patient and knowledgeable. We got a great deal, especially since we shopped during the Black Friday event. We ended up choosing a mattress from this location, and I can't recommend them enough! If you're in the market for a comfy mattress and want to learn more about sleep hygiene, this is the place to go. I can't wait for many restful nights without back pain!
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June 2024 by Hidden Gems
They try to sell you the most expensive items, no doubt we were helped nicely but customer service needs to be more friendly and they tell you oh I'll give you this discount etc but little do you know it's what the actual price is.
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February 2024 by Fozia Khan
Got my mattress from here and it’s been amazing and great customer service ??????
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November 2023 by Happy Home
I bought a firm queen size branded here years ago and I learned a lot from the experience. There's lots of mattress types out there. Make sure you take a closer look, make a video of the floor sample you just bought so you are sure you will be receiving the correct one. It's not solely the store's fault. Mistakes mostly happen when pulling out order from piles of them from storage throughout delivery. It's not easy to wrestle with heavy merchandise. As it is also not easy to return them when you got a wrong one.
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November 2023 by Darcy
Purchased mattress Nov.2 went back Nov.3 to change as wrong mattress was placed on invoice. Store is supposed to open at 10 we arrived at 945 and left at 1015 as no one was there. Left calls, called customer service, total gong show to get this straightened out.
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November 2023 by Khristine Conanan
Customer service is exceptional
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October 2023 by Deb Buss
I love their high thread count Egyptian cotton sheets are like sleeping on silk. So comfy & warm. Just bought 2 sets.
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November 2022 by mike
I never write reviews but after my experience today with my drop off I'm left speechless. I opt'd for in home delivery without setup as I'm by myself in a basement rental with 2 steps of stairs and I just needed help to get it in the door. It could be halfway through and I would have been happy. I ordered a Soho platform bed which is pretty dang heavy. When the delivery truck arrived I greeted them and as they were taking my item out of the back of the truck, they dropped my item to the ground from about 2 feet in the air while he waited for the other worker to return to help. As they proceed to bring it into the property they dropped it again from about 1 foot in the air onto the ground to re-grip, and then when they got to my door they just dropped it again by the wall next to my door and proceeds to say right here is good. Each time it was dropped I watched it bounce and was extremely upset as it could have damaged my bed frame. Since the guy was in a rush and refused to at least just bring it into the door way for me I had to leave my order outside in the rain for 1 hour until I could randomly find help from my neighbour. Terrible experience with whoever you guys are using to help deliver your orders. Why even give me the option of contactless or in-home when they aren't going to help anyways. I am extremely disappointed.
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November 2022 by Gurpreet Kaur
I deducted one star as the time for delivery is too long.I got it in three weeks.The mattress is good.It was worth the price.
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November 2022 by Mahabooba Sharjoon
It's good
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November 2022 by El Pintor
Friendly staff.
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September 2022 by Saif Uddin
Worst Costumer service in store. I am sleepcountry costumer since 12 years but last week I went there with family and the sales person who was there kind of rude and showing worst attitude that he doesn’t wana sale. I really disappointed and never recommended to anyone to go there.If you wana disrespect your self then go to sleepcountry store
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September 2022 by Luis Valenciano
My dream bed becomes a nightmare bed. I purchased the top of the line mattress something classic what I received is Maria. Be careful when they prepare your invoice read it well before you signed they changed it purposely.
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August 2022 by Alex P
Walked in to buy a new mattress.After a quick chat with sales lady. She advised that my 9 year old Beautyrest was still under warranty. Gave me the phone number to customer service. I called them about the issue. They sent me an email and 3 days later customer service had a replacement (2022 model) on order for me. Store manager was also fantastic to deal with. This is now my 4th bed from them.Delivery was done Today.Professional and quick.Thanks for such a good experience.
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June 2022 by Manny Angel
Yeah if you're not buying anything and just looking, they treat you like garbage. Definitely not buying anything from this company in whole.
