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“These guys are great. Very attentive and helpful as soon as I walk in, which is great when one does not know the way around the store. He suggested I try a different store for what I was looking for, which is soooo much better than just saying 'we don't have it.'. Customer service 5*s. Thank you”
“Kelly provided outstanding customer service. I brought in a house-brand pressure sprayer because I thought it was defective and was ready to return/exchange it. Instead of simply processing a return, Kelly patiently took the time to troubleshoot the sprayer with me, explained how it worked, and even helped me refill the tank with water to test it.
I really appreciated her patience, professionalism, and willingness to go above and beyond to make sure the product was working properly. It’s rare to receive this level of customer care, and I wanted to recognize her excellent service. Thank you, Kelly!”
“Long time customer who feels this review is long overdo as I have received consistently excellent service at Hewer Home Hardware . I would love to thank all the staff by name but I fear that I would omitt someone. I believe that I am in at least weekly as there is such an extensive selection of beautiful plants, gardening items and products for home, too. Hewer Home Hardware is just a fantastic source for all things home and garden. Point Grey is lucky to have you.”
“I had the pleasure of having Arlene from customer service assist me with a purchase. I found at item that was not available in-store, but was available online. I wanted to avoid delivery that only brought the item to the front door and wanted in-unit delivery. Arlene was very patient and explained everything to me in helpful detail. She was able to provide me with the service I was hoping for that online did not offer. She was even kind enough to contact me when the item arrived to coordinate the in-unit delivery. Should I require any bigger purchases in the future, I will definitely seek out Arlene. Very exceptional customer service :)”
“store was well organized, and I was able to find what I needed. The staff were helpful and friendly, and the prices were reasonable. Overall, a great place to shop for home improvement supplies”
“I had a fantastic experience today thanks to Michael. He went above and beyond to help me find everything I needed with such kindness and efficiency. Exceptional customer service like his makes all the difference and he truly deserves recognition”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“I went in to get a key made. I had just entered the store and someone stopped what they were doing and said they could make a key without me removing mine from the key chain. They proceeded to help me right away.
I was lovely to be helped so quickly!”