Icebreaker is a store known for its quality outdoor and activewear products, particularly merino wool clothing that is durable and effective for hiking and outdoor activities. Customers appreciate the helpful and friendly staff, especially Priya and Kasia, who go above and beyond to provide personalized service, remember customer preferences, and assist with product choices. Their genuine care and attention make shopping at Icebreaker feel like visiting with old friends, with some reviews describing the experience as professional, kind, and invested in customers’ needs. The store offers well-designed, moisture-wicking base layers that are highly durable and suitable for various outdoor adventures, with customers sharing positive experiences of wearing these products on hikes and outdoor trips. Staff members like Salina and Tina are also noted for their helpfulness, providing expert advice and assistance, especially for first-time buyers or specific questions. While the product selection in-store may be limited compared to online, customers still find the staff friendly and helpful, with some noting the store's atmosphere can be a bit dysfunctional at times due to management issues. Overall, Icebreaker is praised for its quality products, excellent customer service, and staff who genuinely care, making it a popular choice for outdoor enthusiasts despite occasional store challenges.
This place is dysfunctional there were four managers hovering around and being condescending to some new employees that had no idea what was happening.
April 2024
Nice merino wool blend clothing products. Very pricey though.
January 2024
Love the products. It's a shame the store only has a limited selection of what is available online. But I guess this is the new norm. The staff are very friendly and helpful. Not pushy at all. I also like shopping at the outlet store on the way to YVR.
