The UPS Store located in the Harbor Bay shopping center is a small, locally owned franchise that offers a range of services including shipping, packaging, mailboxes, printing, notary services, passport photos, and document shredding (not on-site). It is open six days a week and is known for its convenient location near Safeway. Customers commonly visit for Amazon returns and UPS mailings, with many appreciating the good service and reasonable prices, especially since most Amazon returns are free. The store generally maintains a quiet, efficient atmosphere with two staff members working at a time, which helps minimize wait times even when lines form. Customers often find the staff helpful and capable, though experiences with customer service can vary; some have noted that staff may focus more on their tasks or conversations rather than on the customer, and at times, professionalism has been questioned due to unprofessional conversations overheard behind the counter. Overall, the store provides good service, does what it is supposed to do, and is appreciated for its quick service and low wait times. While the atmosphere is not overly friendly, it is efficient and reliable, making it a convenient spot for shipping, returns, and other mailing needs.
The owners and staff are excellent and they have the services I need to run my business.
August 2025
The service was friendly, efficient, and I felt appreciated as a customer.
March 2024
I go there a lot lately because I have a lot of amazon returns. Employees are always very helpful and there are 2 ppl working there all the time so the wait is not too bad even when there is a line.
