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“The best design showroom, great design consultation, variety of unlimited choices and the ideas are super creative. The staff is very friendly and helpful. We love using their service and products for our projects and highly recommend to everyone.”
“This review is loooong overdue! Despite this Home Depot location in Pasadena not being as large as the Monrovia store, I always find everything I need. And back in December 2026, I received EXCEPTIONAL customer service when I went in to purchase a refrigerator, stove, washer and dryer. The representative that helped me is Marybeth, she was incredible!!! She literally took her time in explaining the pros and cons of the appliances I was considering purchasing. She never pressured me and was very professional and kind. It's odd, honestly, very odd now a days to receive such exceptional service. And just the other day I happen to go in again looking for some items in gardening and once again a young lady, I wish I had her name, took the time to help me, advised me on soil products I was considering purchasing and I was just taken aback by the fact that they've got some excellent employees there! This is true even for the electric department where I've had to frequent lately. As I stated early on this review should have been posted way back in December, and I just want to shout out MaryBeth and the store manager whose name is Cesar, if I recall correctly, a big thank you for your help and support.”
“Leo was such a great help! Not only did he assist in helping me gather the materials to complete a gate project but also helped putting the items in my truck. Great customer service. Thank you Leo you ROCK!!!”
“Elisa helped us in the flooring department and with other items that we needed, she was amazing! She has great customer service, very knowledgeable and has a lot of patience right from beginning to end. Thank you Elisa we really appreciate the time you dedicated to help us.”
“Truly an amazing company. We bought 2 Toto Washlet toilets, and one had a defective seat that was not warming properly. Toto wanted to repair it, but I requested an exchange for a new one. The Toto company refused, and Million Decor stood behind the product and sent me a new one. Then we sent back the defective one to Toto. AMAZING service!”
“This location has great prices on slightly damaged appliances or returned appliances, for example you can buy a refrigerator that is missing one or both handles for 50% off and then just go ahead and find the handle to buy separately and still get a huge discount.”
“This review is for Jose and Victor! I ordered a tool box cart that initially arrived damaged. Customer service was really awesome and quick to make it right by arranging for a pick up to refund me. Jose and Victor came out to get the damaged tool box and let us know that they had a brand new one in a box that they could bring. So they made a whole extra trip to drive us a new tool box that was in perfect condition and even offered to put it together for us. Not to mention it was super hot outside and they went out of their way to make sure we were satisfied. Really appreciated that and happy to use our new tool box!”
“Had a great experience at The Home Depot. The store is well-stocked and organized, making it easy to find everything from basic home supplies to bigger project materials. Even when it’s busy, the aisles are generally kept clear and things are easy to locate.
The staff was helpful and knowledgeable, especially when I needed guidance on picking the right tools and materials for a home project. Someone actually took the time to walk me through options instead of just pointing me in a direction, which I really appreciated.
Checkout was quick, and I liked that there were multiple self-checkout and assisted lanes open, which helped move things along. Overall, it’s a reliable place to go for home improvement needs, and I’ll definitely be back for future projects.”
“One of my favorite stores has just about anything you can think of for any kind of project for home need s. Plus you can get online and navigate your stuff your way around the store while you're inside”
“I always shopping to this Home Depot. I sometimes need to return some items and there's workers who are rude and look depressed to be working. Although, a young girl whom I always see customer service helped me a couple days ago. She told me her name was Jen and she was nicest person there who has so far helped me return some gardening items. In the past I've been helped by grouch older ladies that don't seem to have that spark of energy that this young lady has. I feel Home Depot needs to change a couple people from there mostly the older ladies because their mean sometimes or seem to not want to help. How can you work at the customer service department and not have a smile on ones face!. That is outrageous! Although my rating is based on this young lady who I believe is the sweetest.”
“Vartan in plumbing is a great asset to the company! He is extremely knowledgeable and helpful. I was remodeling my kitchen and bathroom and was doing it myself. I went in there more than a dozen times and each time he was happy to answer any questions and even made suggestions and gave helpful advice that made my project easier.”
“Cool atmosphere easy In-N-Out self-checkout is not complicated workers are there to help you on your way at the checkout I recommend home Depot to anyone this one anyhow”
“(Translated by Google) Very good place, the guy who attends is very friendly, helpful and sincere. And with a wide variety of tiles.(Original)Muy buen lugar el muchacho que atiende es muy amable servicial y sincero . Y con mucha variedad de azulejos.”
“Eli, Louis (installers) and Loren helped me as a team to successfully transition away from gas dryer to ventless Miele T1 heat pump model.
Had it since January and so far, so GOOD.
BRAVO”
“One item I needed was in its proper place the other item was not in the bin it was up high. I asked one worker & he just said what's in the bins is all they have. I found a different worker who helped get a stair ladder that was not high enough but had to go get the electric lift & I finally got the item I needed from up high. All in all from getting my first item to getting my second one & paying took 1 hour when if the proper item was in the right bin it would have taken half the time.”
“Nanny and Plumbing I came to Home Depot looking for a bunch of Plumbing assorted items and Danny helped me out and saved the day. He was very courteous and nice and informative thank you very much Danny.”
“It's a trustworthy company that has given me plenty of time in years. Can't think of any small hardware stores that matches their tenacity and goods. No really, are there such things as small hardware stores owned by mom and pops. Maybe ....just maybe..”
“The Home Depot is my go-to store for home improvement and construction supplies. They have a great selection of tools, building materials, lumber, and everything I need for my projects. The store is clean, well organized, and the staff is always friendly and willing to help. Checkout was quick, and I was able to find everything I needed at competitive prices. I highly recommend The Home Depot for both homeowners and contractors!”
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“This is the Home Depot I always come to and ALEX AND NELSON went out of there way to help me right before I had to go to work . I needed help with my gate remote battery called Eagle. I asked Alex how long he’s been working here and he said 5 years and Nelson has been there for many year more. These 2 gentlemen helped me a lot. The focus and time and service.”