8:30AM - 6:30PM
27068 La Paz Rd, Aliso Viejo“I called on the phone and versus the other UPS store in Aliso, Jacob answers right away and was very helpful. He double checked and tripled checked and even though I didn’t find my package, it was nice to have someone be on your side! Thanks Jacob!”
“Came in an hour before closing with a last-minute printing order, and Leo took care of me right away. Exceptional employee, exceptional service, and it's a reminder of why I bring my print jobs here. Thank you, Leo!!”
10AM - 12PM 4 - 6PM
22 Brookline, Aliso Viejo“All of these reviews seem to be for UPS in general, not the Customer Counter directly. I had a wonderful experience today with the Customer Counter staff. I came in today for the first time looking for a package that was being held. The gentleman even helped me put it into my car because it was too heavy for me to carry. I sadly didn't get his name but it was the bigger guy with tattoos. Thank you so much for making my day easier!!!”
9 AM - 2 PM
UPS, Aliso Viejo“Louis (Louie) is absolutely wonderful and saved my weekend. I was expecting an important package for my first day of work. The delivery estimate online said that I had to be home to sign for the package 9-11am. After some delays the window changed to be 11am-7pm. I waited for hours not sure when I could step out. Of course with my luck when I walked my dogs, the driver missed me by 5 minutes. Normally I would just wait until Monday to get my package but I was flying out to New York and needed the package urgently.It was close to closing hours on a Friday but Louis was extremely helpful and kind. He went out of his way to make sure I got my package in time and explained every step clearly. This was the best customer service I have seen. I am very thankful.”
“The young men helping me yesterday was very helpful he was trying to give me the best shipping rate him and his coworker worked together to find the best optionBest customer service ever”