Shipping Centers in Laguna Hills, CA

“Sometimes customer service goes beyond by making you feel understood. Not only did the awesome employee (working 2/23/26) help me feel comfortable while I was somewhat panicky about getting an international shipment out and delivered, she also demonstrated that she truly wanted to help. She corresponded with the manager on the phone, and together they made sure that my shipment got out in the most effective way possible. I am grateful, because this package was super important for a family member abroad, and I felt like people cared. That’s really a great experience. THANK YOU!! <3”

“We used the UPS store for notary services when our bank couldn't accommodate us. Andre (Andy) was amazing: efficient, knowledgeable and quick. He had us in and out in a jiffy and accommodated my disabled relative at a lower counter without having to request it. Super service, clean, well-lit store. Highly recommend!”

“First thing was David greeting me! Wow I haven’t had that before in a fed ex office! What a great experience and this was my first time here! I was doing an Amazon return and even tho I did not purchase anything he still was super kind and helpful. I will be choosing this location to do all my shipping needs just because of the excellent customer service I received today from David! Thank you so much for starting my work day with kindness! Thank you David! Your enthusiasm and smile went a long way today!”

“The staff at this mailbox office is top-notch! Always friendly, helpful, and quick to assist. Their excellent customer service makes managing my business mail a stress-free experience”

“Every time I come in, I see Caden working, and he is always incredibly hard-working, friendly, and super helpful. I usually stop by around the same time whenever I have returns or things to mail out, and I’m always greeted with kindness. They do a great job of getting me in and out quickly, which I really appreciate.

Thank you all for the great service — it never goes unnoticed!”

“I would like to take this opportunity to express my sincere appreciation for USPS clerk Josh

I arrived at the post office just about five minutes before their closing time, with a particularly complex request. I needed to first use the self-service kiosk to prepare a prepaid Priority Mail envelope (which required purchasing postage and printing a label) and then go to the counter to mail my passport renewal documents to the Chinese Consulate.

When I first approached the self-service kiosk, I was completely unfamiliar with how to operate it. Josh noticed I was struggling, and despite the fact that it was already the end of the day, he came over voluntarily and patiently walked me through each step of the process. He explained everything clearly, ensured that my prepaid envelope was set up correctly with the right postage and tracking number, and then assisted me at the counter to prepare and send my package.

What truly impressed me was his extraordinary patience and professionalism. Even though by the time we completed the entire process it was more than 30 minutes past his scheduled closing time, Josh showed absolutely no sign of impatience. He maintained a calm, friendly, and professional demeanor throughout, making sure that everything was done correctly and that I felt comfortable with the process.

This level of customer service is rare and deeply appreciated. Josh not only demonstrated technical expertise but also genuine care for customers, going above and beyond to ensure I was taken care of. I am sincerely grateful for his help and hope that USPS will recognize his exceptional dedication and professionalism.

Thank you, Josh, for turning what could have been a stressful situation into a positive and memorable experience.”