This UPS location has closed

22 Brookline, Aliso Viejo CA 92656

About UPS Customer Center

UPS Customer Center in Aliso Viejo is a self-service location where customers can drop off pre-packaged and pre-labeled shipments, create new shipments using a self-service kiosk, print mobile shipping labels, and utilize Hold for Pick Up services. The center is usually located on-site at UPS distribution or operation facilities. Customers have generally had positive experiences at the UPS Customer Center. The staff is described as helpful and friendly, particularly in assisting with complicated shipping needs, such as sending small arms ammunition. The center is praised for making the shipping process simple and straightforward, even for those who don't usually ship items. One customer had a particularly good experience, where a staff member, referred to as "the bigger guy with tattoos," helped them carry a heavy package to their car. Another customer, Louis (Louie), was commended for going above and beyond to ensure a customer received an important package in time for their travel plans. However, some customers have expressed frustration with the center's partnership with the United States Postal Service (USPS), which has resulted in packages being handed off to the government. Despite this, the center is still seen as a more reliable shipping option compared to other choices. Overall, the UPS Customer Center in Aliso Viejo is described as a convenient and helpful self-service location for various shipping needs, with a staff that is generally praised for their assistance and customer service.