PostalAnnex receives highly positive reviews for its convenient and professional service. Customers describe the staff as super friendly, kind, caring, and professional, always going the extra mile. The owner and manager are noted for providing top-notch customer service with a big friendly hello, helping navigate shipping difficulties, and ensuring things get done reliably. Staff members are highlighted as accommodating and patient, offering multiple options to suit customer needs. The service is consistently praised as exceptional and unbelievable, with customers reporting quick, efficient visits and a willingness to help with tasks like returns, passport photos, and carrying packages. Many customers state they highly recommend the business and will always return.