“I realize AT&T is a gigantic company with lots of money so a single customer review is usually just a drop in the ocean. However, I am confident that 99% of your customer base shares one collective dream: walking into a retail store and dealing with a technician who actually knows your products inside and out, solves every technical nightmare thrown at them in minutes, and does it all while seamlessly multitasking. If every location ran like that, you wouldn’t just be a major carrier—you’d easily be #1 in the nation. It turns out this mythical tier of customer service actually exists, and it’s located at your small retail store on 4641 Churn Creek Road in Redding, California. His name is Dane, and he has been holding down the fort for you for five years. During my recent visit, Dane simultaneously fixed critical issues on both my phone and my watch while single-handedly troubleshooting problems for two other customers at the exact same time. It was less like standard tech support and more like watching a master class in air-traffic control. Every single person walked out of that store relieved, impressed, and genuinely thankful. Dane is easily one of the sharpest, most efficient representatives on your payroll. He deserves immediate recognition, a formal pat on the back, and—most importantly—a very well-deserved raise. Thank you, Dane, for turning what is usually a painful errand into a flawless experience.”
9:00 AM - 8:00 PM
835 Browning St Suite 101, Redding
Mobile Phone Accessories
“It was busy. I believe the person that greets you at any ATT should be able to take 6 mins and see if you even need to wait for 20mins for a 5 min fix on your plan.
Like I said it was busy!”
“I had a seamless and competent experience at the Verizon store on Churn Creek in Redding CA. After Us Cellular sold to T mobile l had weeks of problems and the most incompetent service l had experienced in my LIFETIME!! And l’m old!
Verizon was able to get me service that works and worked great as a team!! Thank you Diego and Kaylee”
“I’d like to take a moment to recognize Roman, the store manager at Verizon in Anderson, CA, for the outstanding customer service he consistently provides.
Roman is extremely helpful, knowledgeable, and genuinely takes the time to make sure customers understand the services and options available to them. What really stands out is that he always seems to be looking for ways to save his customers money and make sure they’re getting the best possible deal. He doesn’t just try to make a sale — he truly wants every customer to walk out of the store feeling happy, valued, and confident about their decision.
It’s refreshing to come across someone who takes so much pride in helping people and providing a great customer experience. Roman is a real asset to Verizon, and his dedication to his customers definitely deserves recognition.
Thank you, Roman, for always going above and beyond!
Also I’d like to give a big shout-out to Billy at Verizon for the incredible customer service he provides. Billy is one of those people who can brighten your day the moment you walk through the door. He’s outgoing, funny, personable, and genuinely enjoys helping people.
Billy is always willing to go the extra mile to make sure you’re getting a great deal, whether you’re looking for a new phone or just trying to find out what promotions and offers are available. He takes the time to help you find the best option while making the whole experience fun and stress-free.
What really stands out about Billy is his positive energy. He always has a smile on his face, knows how to make people laugh, and makes sure you leave the store with a smile of your own. He’s a true stand-up guy who clearly cares about his customers and wants everyone to have a great experience.
Verizon is lucky to have someone like Billy on their team. If you’re looking for someone who is knowledgeable, helpful, positive, and guaranteed to make you laugh, Billy is your guy!”