SAFE Credit Union is a trusted financial institution known for its friendly and professional service. Customers often highlight the kindness and helpfulness of the tellers, who consistently provide great service and make members feel valued. Many appreciate the organized and clean environment of the branch, as well as the knowledgeable staff who assist with various banking needs, including setting up accounts and managing finances. Members also praise the mobile app, finding it easy to use for banking on the go. The staff, especially those like Windy Krueger, are recognized for going above and beyond to help customers, even with challenging requests like proof of residence. However, some customers encounter difficulties with the phone system, noting that it has limited hours, is hard to navigate, and lacks a direct contact number for the branch. Despite this, overall experiences remain positive, with many expressing satisfaction with the customer service both in person and through online chat or phone. Some members have been with SAFE for years, even after moving out of state, and appreciate the long-term relationship. While most interactions are smooth and pleasant, a few have experienced less favorable moments, such as being treated suspiciously by a teller. Nonetheless, SAFE Credit Union is seen as a professional, reliable, and caring financial partner.
The tellers are always nice. My challenge is the phone system. There isn't a direct number to the branch I can call. The main phone system to safe is limited in their hours. The system is also challenging to navigate.
March 2024
Tellers are very nice and polite to me, and all that matters is my money is safe.
October 2023
I love my bank have been a member for quite a few and always love the professional and kind people I even brought my mother in law to open an account. Thank you Safe
