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“I've only been at this bank if you much but I really like it a lotit's not real crowded all the timeI usually go there when I need you around 10 a.m.and it's really not far from me either and they all are very nice here, they help you with all your needs with their knowled and care I have felt safeso if your in need of a nice fast but a honest , Safe Credit Union onEl Camino Avenue in Sacramento California this is the place fe for you too Its about half an hour walking distance from my house...”
“Pleasant Professional People! Willing to be super helpful with my Elder when she has questions. They have been understanding and highly capable in their approach and hands on applications to lessening my fears in our nations unrest. I am moved to leave a review in the Most Postive Of Lights. Thank Each of You who works to keep Our Futures in a steady balance. The Behind the scene To!! In turn we are able to come in. Do business; feel safe ,and leave more informed then when we arrived. Gosh, Thank You!”
“I will say that many credit unions have more of a family-oriented atmosphere than the big name financial institutions such as Bank of America, Chase, and Wells Fargo. And "SAFE Credit Union" is no exception. Based in Folsom (where their headquarters are) and serving the greater Sacramento area as well as Yuba, Sutter, El Dorado counties and parts of the Bay Area, this has been my go-to place dating back to the late-2000's. The location I am focusing on is directly on Madison Ave. and adjacent to San Juan Ave. in Citrus Heights. This location does have a drive-thru ATM machine as well as a single walk-up ATM machine outside. They do provide ample parking from two separate entrances. Once inside, the interior of this credit union is quite open and spacious. There are several areas where you can sit and wait as well as a respectable amount of cubicles where many of the bankers provide questions on loans (personal, student, home equity, vehicle) as well as mortgages, money market, and IRA's. The area where the tellers work is also spacious while the line moves rather quickly. Some of the major advantages that this credit union offers is free checking, no ATM fees at non-SAFE credit unions, low interest credit cards, and overdraft protection. I've taken out several loans where the monthly payments have not been too expensive which is a huge plus. Their mobile app is also very handy where you can transfer money with ease while navigating through all your accounts. All in all, "SAFE Credit Union" is an above average place to serve all your banking needs. My rating, four stars.”
“The staff at this office know their job and are very friendly. They opened an account and a credit card, although another office refused me because of my poor English.”
“I have been with SFFCU since 2004 wherever I lived in CA. I have been so impressed by their service, personal interest in my financial needs, professional and problem solving expertise.
My adult kids have had accounts with them for many years. Most of all, they have been trustworthy and engaging, especially recently in my second house purchase through them.”
“Had quite the uplifting experience. The associate, Grant, is a respectful young professional. Truly a great experience working with that man. Hope my son grows up to be like him. Raised right and knows how to make it a fun experience.”
“This review is based on my experience with Russell Chester.My husband and I have been members of SAFE for 13 years and have never had a single issue banking with them until last week. We both made numerous attempts to have our issue resolved, and we were told by several people that there was nothing they could do to help us.I made one final attempt to have our problem resolved…… and I’m truly thankful I did. Russell was not only kind, but he went above and beyond to come up with a solution to our problem.SAFE would do well to hire more people like Russell…… people who actually care about their customers and realize that those customers have entrusted their hard earned money into the hands of this Credit Union.In times like these, every dollar matters to people trying to support their families, pay bills and make ends meet. Russell, thank you for recognizing that.”
“Staff and security is amazing, I wish I recalled the gals name that was doing security, very kind.
Majida the loan officer made things extremely easy and was super accommodating. Wish this branch was closer to me!”
“(Alyssa Golden) ❤️Has been an extremely professional and respectful person. I have came to this branch how many times. With so many different problems and every time she welcomed me with kindness and respect. I took the time to write today cuz she went above and beyond not only making sure that all customers are helped but she didn’t even act frustrated about she was so sweet and wanted to make sure no one goes without being helped. The lady working next to her kept telling one of the customers who just got back from asking the people at the window inside and said that they couldn’t help her mater and to go to the front desk. The lady working next to Alyssa repeatedly was telling the customer they can help you and to go back there. The customer wasn’t happy and didn’t want to go back. Alyssa then nicely offered to help the customer if she is happy to wait for a bit. I had an issue with an online long in and at first we didn’t know what was the problem as we Alyssa tried everything. I saw that it was a mystery and might take a while so I said I’d come back later but Alyssa asked that if I’m ok waiting and she would look further into it. I was so happy when I saw her going out of her way to make sure it’s done. I wasn’t even upset leaving the first time but she wanted to make sure every customer gets what they came for and every time she gave me a wonderful welcoming experience. I believe this lady should be promoted or at least a hire raise.My God bless her ?”
“Great service. Met with an officer who paatiently and kindly walked me through the consequences of a scam. I was not rushed. He didn't "talk down" to me; he explained everything I wanted and needed to know and then pointed out other ways that I could maximize my experience with Patelco. My meeting with him re-confirmed my satisfaction with Patelco. Thanks so much.”
“Saved my life!! My card was hacked while out of town and they are a sister branch to my bank at home. My bank referred me to them and they took care of me, thousands of miles from home, on a Saturday. Thank you for being open & thank you for helping me. Customer service was A1 outside of saving me. Thank you ❤️”
“I've been a member since 1994 and it is honestly the best bank I have ever done business with. The staff is always very helpful and their customer service is top notch! I highly reccomed this bank.”
“Sacramento Credit Union has been a game-changer for me! As a credit union, not a money hungry bank, their services are tailored to your needs, not theirs. They offer great rates, easy online and mobile banking, and great support. The mobile app is super convenient and easy to use, and their advice helped me when I needed it. I highly recommend them for anyone looking for a reliable and friendly financial institution!”
“We went to get a document notarized and being a member of another credit union they were able to do it. Great staff very helpful and friendly. Than you very much.”
“Consistently excellent customer service. They are always quick to remedy any of my needs. Have been a customer for several years and have never had a bad interaction.”
“My wife and I have been members here for over 30 years. The Rocklin Branch is our local branch, it has had some turn over recently but remains friendly and helpful. We have been really happy overall with First US Community CU.”
“I lost my card and as I walked in the door, I was greeted with appreciation. The small line and awesome customer service received, made this Halloween Day special. They brought the spirit and joy out. Fantastic and comforting environment. Thank you.”
“Partnering with The Golden 1 Credit Union for our banking needs has provided us with valuable financial tools and resources, helping us to navigate the complexities of business finance with ease.”
“seeing all these 1 star reviews feels a little weird. Im not in the branch too often. However, the employees have always super polite and helpful...even when it turned out the car dealership would give me a better interest rate.”
“My experience here is always great no issues or problems, staff is nice Atms are always easily accessible even for some larger vehicles like the Amazon style vans which is Awesome!!”
“I came in today to make a new account after having issues with golden one. I decided I need to have a different bank right away as I walked in I was greeted and the girl who helped me. Tiffany was very nice and was able to help me make a new account within minutes we decided on the free checking and savings account for me since that would fit my financial needs, she was very sweet took her time and asked me before I left if I had any more questions and even showed me how to download the safe credit Union app and how to sign onto it she went above and beyond to make sure I had a wonderful experience really happy with her exceptional customer service skills She was awesome. I am very happy that I was able to open up an account and be in an out this was an awesome, smooth process. This location is a newer location. It's very large very nice very friendly staff. This is definitely a bank that everybody should check out given the fact that it's a credit union you could pull money from golden one and they will not charge a fee on it. They made my transaction very easy they were able to transfer my funds from the golden one into my new account. I was happy with my experience. I am really glad they were able to accommodate me given the fact it was a weekend that made my weekend even better. I highly recommend this establishment for anybody looking to get a new bank account. They are awesome. Plus they have really great auto loans definitely a place to check out. I will definitely be coming back here again very soon from work future visits and we're great experiences to come Tiffany you're awesome. Thank you so much for everything you did. I appreciate you. Have a wonderful weekend. I look forward to seeing you very soon :-)”
“I have been banking with SCU for over 15 years. I've been waiting to open an account with a different credit union (not SCU) because they offer it through my work. It has been over two weeks and I still haven't been approved. Mind you, I have an excellent credit score and no red flags. This terrible/annoying experience with the other credit union has made me really appreciate SCU even more than I already do. Everything with SCU has always been quick, efficient, and the staff has been great to work with. I appreciate SCU!”
“This branch is amazing and helped me during a very difficult time when my mother had a terrible health situation and had her identity stolen. Despite having all the legal documents the Douglas location refused to even speak with me. The teller at the Pleasant Grove location made sure someone sat down and heard me out. Nicole was a saving grace and I am so grateful for her help through those months of getting all my mom's papers in order. It was one of the most stressful ordeal I have ever been through but I am so glad this stores staff was there so things didn't get worse.”
“The two customer service gals I deal with are always so sweet, very polite & professional. I feel like our funds are very secure! Smiling goes a long way everyone… so for those of you whom complained maybe you should've smiled bigger! It takes 2 to Tango!”
“I've always been treated well by SCU! They recently approved me for an auto loan with a seriously unbeatable rate. Ashley is the best, friendly and efficient. If you're looking for a new bank check them out!”
“I went to this branch for help with my auto loan and Umesh was fantastic! He took the time to help me resolve my issue and was always very responsive. Great customer service!”
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“I love my bank have been a member for quite a few and always love the professional and kind people I even brought my mother in law to open an account. Thank you Safe”