Banks in Aptos, CA

“Richard was very helpful, professional and very nice. He took time to help my daughter and me. He spent time to make calls to resolve my problem with stolen credit cards. thank you Richard.”

“Had a wonderful time working with Connie on a dispute on my account. Even though it was likely something I could have done in my own time, Connie stayed with me for the 1.5+ hours of navigating the WF phone services. Her customer service was incredible! Thank you, Connie!”

“I looked at and visited 5 different local banks and credit unions to choose a bank for my business checking account. I am so grateful that I chose US Bank, as I have never encountered such high level personal customer service from a bank in my life.

Andrea at the Aptos location has gone above and beyond to help me out already in just the few days that I have been a customer. To management: whatever Andrea is currently paid, she deserves a raise! She is a big reason I decided to go with US Bank, even though I had concerns I would not get the same level of customer service as a local credit union. It would make a very long review to list all the ways in which she went above and beyond and made my life easier.

In summary, I never thought I would actually feel excited to be a part of a bank, but I feel like they have shown they truly wish to serve their customers and be there for them. I promise you, it's a rare experience to find such professional and caring employees as I have experienced at this bank. Highly recommend.”

“I met the nicest and best banker today. Connie V. She went out of her way to help me and I don’t even have an account there, my parents did. She was patient, kind, and knowledgeable. If I had a banker at WF like her I would never have left. I also interacted with Judy who was also great. Thank you so much Connie for your diligence and kind heart.”

“I had a problem with my check order. The incorrect type of checks were ordered when I brought my reorder slip in. I came in and had a bad experience with Alex F who was a relationship banker. Basically he said I was stuck with them. I went home and researched more and realized that yes indeed I could get the type of checks I wanted through B of A. So back I went and Karen Valles helped me. She also is a relationship banker. She not only ordered the correct checks, she put a rush on delivery and credited my acct for the wrong checks. I give her a 5 star review for taking the time to correct this problem, unfortunately the other two people I dealt with there get a much lower review.”