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“Customer service was deplorable at the corporate level. I then proceeded to the Capitola Branch and they were a huge help. They were able to get everything resolved.”
“Been a Bey Fed member for over 25 years. Always had great experiences with customer service both with the local folks on the customer service line and the people I meet in the branch locations. Recently, I applied for a new HELOC and underwriting got a little tricky. They were able to explain exactly what was going and stuck with me through the process. I lined things up on my end and a few months later had the HELOC with the terms I was looking for. Shout out to Kaila!”
“Really great branch! People are very nice and helpful. The relationship banker Brian Ramirez is always going out of his way to help with any questions or concerns! Super informative and professional.”
9AM - 5PM
7851 Soquel Dr, Aptos
Banks
“Richard was very helpful, professional and very nice. He took time to help my daughter and me. He spent time to make calls to resolve my problem with stolen credit cards. thank you Richard.”
“Criminals got my debit card from a state website and did a 1 cent transaction to find out if my card was valid, Mgt at this bank saw what was going on and froze the account. They sent me an email and called me when it happened but I didn't see it until 10 minutes after they closed. I called anyway and the Manager picked up and spent 10 minutes reassuring me that my small savings was secure. Let's face it, most businesses don't answer the phone after closing and don't spend time to calm an old guy down. If you are anywhere near the 3 locations please support this bank.”
“Literally love this bay fed. It is always peaceful and not busy.
Also wanted to say I always appreciate Alejandra Aleman, she is so sweet and always takes care of us .”
“A big shout-out to Levi at the River St N
Bay Fed! Very knowledgeable, professional, and just really good at his job! I went in to Learn about higher interest accounts. Levi Set me up with a high-yield savings, and helpedme solve a banking problem that has been plagueing me for years.
I can’t say enough good things about Levi, super happy with him and Bay fed today.
Levi is a real gem!”
“Had a wonderful time working with Connie on a dispute on my account. Even though it was likely something I could have done in my own time, Connie stayed with me for the 1.5+ hours of navigating the WF phone services. Her customer service was incredible! Thank you, Connie!”
“Staff is always very friendly amd helpful. Even today during their nation wide outage the were able to assist the best that they possibly could and were not just turning people away. Amazing staff thank you all.”
“I looked at and visited 5 different local banks and credit unions to choose a bank for my business checking account. I am so grateful that I chose US Bank, as I have never encountered such high level personal customer service from a bank in my life.
Andrea at the Aptos location has gone above and beyond to help me out already in just the few days that I have been a customer. To management: whatever Andrea is currently paid, she deserves a raise! She is a big reason I decided to go with US Bank, even though I had concerns I would not get the same level of customer service as a local credit union. It would make a very long review to list all the ways in which she went above and beyond and made my life easier.
In summary, I never thought I would actually feel excited to be a part of a bank, but I feel like they have shown they truly wish to serve their customers and be there for them. I promise you, it's a rare experience to find such professional and caring employees as I have experienced at this bank. Highly recommend.”
“Great personal help from Angelica Torres and Manny Costa. They are the main reason I continue to stay with WCCB even as I work and travel abroad. Shop local. Get the personal touch at WCCB”
“Abigail Keller was so incredibly helpful, professional, and kind when we met her for our appointment. We were so grateful for her outstanding assistance and patience. She is an excellent employee! She went above and beyond to support us in managing a difficult and unusual situation.”
“Staff is super nice and helpful and the 5 times I’ve been inside I’ve never had to wait as this branch doesn’t seem frequented very often. It’s nice to have such an accessible branch.”
“I recently got a mobile home loan from them and it was a great experience. Yesenia was extremely responsive and met the closing date even though the seller was delaying things. Their fees were reasonable and they recommended a good insurance broker.”
9AM - 5PM
601 Bay Ave, Capitola
Banks
“Great location, the doors are very secure and the tellers are pleasant and efficient. I have hardly ever had to wait in line and when I have, it moves pretty fast.”
9AM - 4PM
4525 Scotts Valley Dr, Scotts Valley
Banks
“We went here today at the Scotts Valley branch on our way to Los Gatos to buy a used car from a private party and needed to take out some money. We were a little pressed for time and I was a bit reluctant having read a bunch of negative reviews regarding understaffing, poor customer service, etc. We had dropped off our child and had to meet the seller and had a small window of time for the bank and arrived a bit apprehensive but hopeful to get our business done and get going on the road. My husband got in the short line and I sat down with my phone to kill some time and was immediately asked if I needed to be helped and he in turn moved right along to the teller and was immediately receiving our funds. I noticed another customer was having a pleasant business conversation with the accounts banker, another banker asked me for reassurance that I did not need to be helped, and at the tellers, there were three employees, all polite and helpful. We walked out in a very timely manner with no hassels or stress doing business here.”
9AM - 5PM
7701 Soquel Dr, Aptos
Banks
“I met the nicest and best banker today. Connie V. She went out of her way to help me and I don’t even have an account there, my parents did. She was patient, kind, and knowledgeable. If I had a banker at WF like her I would never have left. I also interacted with Judy who was also great. Thank you so much Connie for your diligence and kind heart.”
“i just relocated cross country. i was having an issue getting money transferred / wired from a different bank. the chase banker trevor legg went the extra mile in trying to settle the issue -although there was ultimately nothing he could do to resolve my situation i appreciate his extended help.”
9AM - 5PM
1960 41st Ave, Capitola
Banks
“I love dealing with the people at my branch (41St). I left Bank of America because they were charging me $360 a year to have my checking and savings there, that is just too much. When I go in I can usually talk to the bank manager with only a few minutes of wait. Great customer service! Great low cost banking! I can't be happier.”
9AM - 5PM
25 River St, Santa Cruz
Banks
“I have been banking with comerica many years, my account was shifted to this branch when they closed their mission street branch. I have always been treated respectfully and recognized as a regular customer. They have had a few new workers recently. Though I have not had anything but kind solid efficient treatment at this banking center”
9AM - 5PM
1700 41st Ave, Capitola
Banks
“Depends on the person you talk to. I needed a non banking service and was advised I needed to make an appointment. Then another person ask me what I needed I told her and she got me the help I was looking for within 5 minutes. Super grateful thank I didn't need to come back or make an appointment”
9AM - 5PM
1990 41st Ave, Capitola
Banks
“This Bank Chase on 41st I AM HAPPY TO SAY IS THE MOST BEST BANK IN ALL OF SANTA CRUZ..I HAD SOME RIPPED UP 100 DOLLAR BILLS N I CALLED JUST ABOUT EVERY BANK N SANTA CRUZ ( I EVEN WENT TO TWO OR THREE BANKS N PERSON..THEY ALL TURNRD ME DOWN..SO N MY RELUCTANCE I WENT TO CHASE 41ST STREET..AND WITHOUT HESITATION THEYVWERE VERY HAPPY TO HELP AND EXCHANGE THE BILLS...ALLBTHE TELLERS ARE FANOMINAL IN THEIR EXPERT CARE OF THERE PATRONS..I DRIVE FROM FAR ON THE WEST SIDE TO GET MY BANKING NEEDS MET FROM NOW ON..GREAT GREAT GROUP OF PEOPLE WORKING THERE.U ALL SHOULD JOIN THERE BANK LIKE I HAVE!!”
“I cannot express my gratitude enough for Art Ruvalcaba and his invaluable guidance in navigating the complex world of building credit. With my ultimate goal of purchasing a home in mind, I found myself facing a significant obstacle when the loan officer informed me that I needed to work on improving my credit first. Thankfully, Art stepped in and became my beacon of hope. From the very first meeting, Art displayed an impressive level of knowledge and expertise in the realm of credit building. He took the time to understand my financial situation, aspirations, and the specific challenges I was facing. Art's ability to explain intricate credit concepts in a clear and relatable manner made me feel at ease and confident in his ability to assist me. One of the key steps Art recommended was obtaining a savings secured loan to establish credit. This loan, backed by my savings, allowed me to build a positive credit history while demonstrating responsible financial behavior. Art went above and beyond in helping me secure this loan, providing me with a thorough understanding of the process, discussing the potential benefits, and answering every question I had along the way. Under Art's guidance, my credit began to improve steadily over the course of the following year. He offered invaluable tips and strategies to optimize my credit utilization, build a solid payment history, and manage my finances wisely. Art's commitment to my success was unwavering, as he consistently followed up, monitored my progress, and offered further guidance whenever necessary. When the time finally arrived for me to apply for a mortgage, I was overjoyed to see the fruits of Art's labor. Thanks to his dedicated efforts and the solid credit foundation we had built together, I was able to secure a mortgage and purchase my dream home. It was an absolute dream come true, and I owe a significant part of this achievement to Art's unwavering support and expertise. Not only is Art incredibly knowledgeable and professional, but he also possesses a genuine care for his clients. He understood the importance of my goal and worked tirelessly to ensure my success. Art's patience, approachability, and willingness to go the extra mile created an exceptional customer experience that made all the difference. If you find yourself in a similar situation, where building credit is crucial to achieving your homeownership dreams, I wholeheartedly recommend Art Ruvalcaba. His expertise, guidance, and unwavering dedication will help you overcome obstacles, establish credit, and ultimately realize your dreams. I am forever grateful to Art and cannot thank him enough for making my homeownership journey a reality.”
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“Good credit union. Great customer service so far. Often no line. Expect them to be growing. Must just be an undiscovered small branch office I've found but the manager is awesome.”