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“Customer service was deplorable at the corporate level. I then proceeded to the Capitola Branch and they were a huge help. They were able to get everything resolved.”
9AM - 5PM
601 Bay Ave, Capitola
Banks
“Great location, the doors are very secure and the tellers are pleasant and efficient. I have hardly ever had to wait in line and when I have, it moves pretty fast.”
“Depends on the person you talk to. I needed a non banking service and was advised I needed to make an appointment. Then another person ask me what I needed I told her and she got me the help I was looking for within 5 minutes. Super grateful thank I didn't need to come back or make an appointment”
“I love dealing with the people at my branch (41St). I left Bank of America because they were charging me $360 a year to have my checking and savings there, that is just too much. When I go in I can usually talk to the bank manager with only a few minutes of wait. Great customer service! Great low cost banking! I can't be happier.”
9AM - 5PM
1990 41st Ave, Capitola
Banks
“This Bank Chase on 41st I AM HAPPY TO SAY IS THE MOST BEST BANK IN ALL OF SANTA CRUZ..I HAD SOME RIPPED UP 100 DOLLAR BILLS N I CALLED JUST ABOUT EVERY BANK N SANTA CRUZ ( I EVEN WENT TO TWO OR THREE BANKS N PERSON..THEY ALL TURNRD ME DOWN..SO N MY RELUCTANCE I WENT TO CHASE 41ST STREET..AND WITHOUT HESITATION THEYVWERE VERY HAPPY TO HELP AND EXCHANGE THE BILLS...ALLBTHE TELLERS ARE FANOMINAL IN THEIR EXPERT CARE OF THERE PATRONS..I DRIVE FROM FAR ON THE WEST SIDE TO GET MY BANKING NEEDS MET FROM NOW ON..GREAT GREAT GROUP OF PEOPLE WORKING THERE.U ALL SHOULD JOIN THERE BANK LIKE I HAVE!!”
“Friendly and helpful staff. It was very convenient to book an appointment with a banker online and it took place on time.The lines to the teller can run a bit long, but in my experience it was never more than 20 minutes of waiting.”
Banks
Banks
Banks
Banks
Banks
“The loan process was excellent and encouraging. I was given details and walked through every step and informed the whole time. So happy I managed to get the loan!! It took a little time, but was SO WORTH IT!!”