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“Tony Pang provided us with exceptional customer service. He was extremely patient and did not make us feel rushed. He helped answer all our questions and was knowledgeable about the materials. He went above and beyond to ensure that we were satisfied and were comfortable with the product we were purchasing. We will definitely be coming back!”
“Good place to shop. Not too busy compared to other similar places. I can easily find parking spaces. Target and Home Depot have a good location on either end.”
“Wonderful store with lots of beautiful handmade tiles.. we love working with all tiles from there Saltillo tile to the Lincoln tileAsk the store for our number Marco the Tile Man”
“(Translated by Google) Very good place, the guy who attends is very friendly, helpful and sincere. And with a wide variety of tiles.(Original)Muy buen lugar el muchacho que atiende es muy amable servicial y sincero . Y con mucha variedad de azulejos.”
“I had my bathroom remolded with them. They did a good job overall. I like that they are one stop shop where I can purchase the countertop, toilet, flooring, shower door, and cabinet mirror. Anna the project manager was responsive and helped me with all my questions and concern. The contractors spoke mainly Chinese but Anna helped translate for us. The only tip I have is confirming the contractors schedule as some of their contractors don’t work weekends and holidays.”
“Update: The Snyder Diamond team reached out to me following my earlier review. I spoke with the manager, he reviewed the file history, and ultimately understood how the mixup occurred. He agreed to exchange the product for something that would work for my project, and the new fridge was received within a few weeks. The manager and associate I worked with took care of things quickly, and I really appreciate the follow up and their efforts to get this resolved.”
“Very helpful employees. Have been coming in at least once a week for the last few months while renovating my house and they are always so helpful. I would recommend”
“The new employee Ryan in the appliance section was unbelievably helpful we went to shop for a new fridge and washer but the one we liked had a lot of features we We’re unfamiliar with when we asked Ryan what they meant instead of just saying I’m not sure they spent time trying to figure it out and let us know when they did very kind and helpful and patient. Excellent customer service.”
“I came in to Return or exchange a Window AC unit, (it was to small) I requested Store credit, and the process was seamless, special thanks to Mgr Josh! For his advise and help with my upgrade on a new purchase. Great Store! Thanks again Josh...”
“Great customer service everyday. Very well organized and maintained inventory, clean facilities, knowledgeable helpful/polite staff. I highly recommend this place to friends and family. ?”
“A HUGE shout out to Felipe and Tony in the rental department, I cannot thank these guys enough. If we could clone Felipe and Tony and sprinkle them all over the world, we'd have ourselves a perfect utopian society. They are more than helpful and go above and beyond out of the sincerity of their own hearts. To them, work is a way of connecting and being of service to others and not only does it not go unseen but is felt far and wide. Thank you guys so much, when I count my blessings I count you twice. And keep on shining!”
“I spend thousands of dollars yearly utilizing Home Depot purchases to maintain my real estate investments. Furthermore, the customer service is top-notch. However, my most recent interaction with Alyssa, a manager, could have been better. I just found a $52 item purchased one year ago that was not opened. I attempted to return it today, and it was denied. Alyssa's defensive posturing did not insure me as a customer, and she led me to believe logging on to The Retail Equation (TRE) website would clarify why my return was denied and that the site would ensure me of receiving store credit for the purchased item. That was not the case; there was no human being to discuss customer concerns. Their "return items" section 1-800 number had only four options: 1. major appliances, 2, new orders/online purchases, 3. local Home Depot questions, and 4, local Home Depot credit card purchases. No exclusive phone number is explicitly designated for refunds, questions, concerns, or contingencies. I'm glad they are not the only option in town, and if this problem is not resolved equitably, I have other choices.”
“Best Home Depot I’ve been to. Love the ease of using the self checkout. Finding what I’m looking is simple while using the app in-store. The employees are helpful and very knowledgeable.”
“Today I went in with my boyfriend to make him his set of keys for the house so he can have his own. We asked a worker in front where do we go make the keys I didn't get his name but he told us. We went to the kiosk and here comes the district manager Richard asking us if we need help. We said yes. He made 4 keys for us today. He was so friendly and helpful. He even got our names and shook our hands. He made the visit very helpful. Thank you to district manager Richard!”
“This is for the kids workshop and i loved it! This concept is so cool and lets kids get hands on and dirty! Why not?! The kids workshop is usually out back to the side. The place has a huge parking lot and lots of options within.”
“At my local store, finding a Home Depot employee to get an item out of the locked cages has taken me 45 minutes. Anytime you need help or have a question, be prepared to wait. The self check out is deplorable; I absolutely hate them. I will go somewhere else to buy what I need when self check out is the only option available at The Home Depot.
Update: I went in today and they had 4 people directing and helping people at the self check out. They only have 4 self check stations. So how is it that this saves either the customer or the business time and or money.”
“The garden staff was great. I fell on my head and I have a big bump so I'm having to be more careful by lifting things and things like that. The two young guys there were friendly and more than happy to help and give me suggestions. They even had to find something in the store for me. My wife loves gardening so I had to get her some gardening stuff and they helped put it in my truck. This is why I like Home Depot specially this Home Depot more than I like Lowe's. The prices are about the same, but I've always had good service at this one.”
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“Happy I stopped by.. Such a wide selection for any home renovation project. Their team had great insight amongst the leading brands and the small nuances between them. They had great design suggestions to make everything cohesive and flow -- we would've been lost without them. Amazing group of people behind quality products!”