“This is a review of Lucy, our Jewelry consultant. We went to the store with our 87 year old mother to help her buy a new watch. Lucy did an amazing job working with our mom and helping her find a watch that met her needs. This was no easy task and we appreciate everything Lucy did to make her happy with the purchase.”
“Easy shopping experience, great selection, and good deals. After searching at multiple jewelry stores, this one offered me exactly what I was looking for within my budget. Sandy was a pleasure to do business with and very considerate of my requirements. She was very professional and knowledgeable, not wasting any of my time!”
“Got a ring sized down from an 8 to a 5.5. Zales couldn’t do it in 2 weeks, they did it in a day! They explained the whole process of how it was going to be done. Amazing work!”
“I honestly think Teresa might be an actual watch guru, because she sourced an out-of-stock model I wanted in mint condition within 24 hours, even though I’d just shown up randomly without an appointment (still, making one’s probably a good idea!). The price was very reasonable, and the whole experience felt effortless. If you’re in SoCal and looking for a reliable friend in the watch world, this is the place.”
“I had a great experience selling my watches to Newport Watch & Jewelry. Joe, the owner, was honest, knowledgeable, and professional throughout the entire process. He offered a fair price, explained everything clearly, and made the transaction quick and stress-free. I truly appreciated his integrity and outstanding customer service. I highly recommend Newport Watch & Jewelry and look forward to doing business with Joe again.”
“A Meaningful Resolution and Outstanding Customer Service:
I purchased the Morse Code Safety Pin Ring from APM Monaco in Arcadia, back in March 2025. In October, I visited the store to purchase another item when I noticed that the safety pin on my ring had unexpectedly come off. This was incredibly upsetting, as the ring was a meaningful gift from my mother, who lives in Japan, to celebrate my dissertation defense.
When I inquired about a repair or replacement, the store manager, Nick, explained that company policy did not allow for a repair or exchange without the original safety pin—despite the ring still being under its 2-year warranty and only 7 months old. I also brought up some noticeable fading/discoloration, and was told this is common with gold or rose gold coatings—something I hadn’t been informed of at the time of purchase.
After taking some time to process everything, I decided to reach out to APM Monaco's customer care team. I was connected with Kiki, my dedicated advisor, who worked closely with Nick to help resolve the issue. Both of them went above and beyond to ensure I was taken care of. While Nick initially had to follow company policy, the brand ultimately prioritized customer satisfaction and approved a one-time exchange for a new ring.
I now understand that this ring is not ideal for everyday wear and will reserve it for special occasions. I truly appreciate the level of service and care I received from both Kiki and Nick throughout this process. Nick also shared that going forward, they will be more transparent with customers about product materials and care requirements, so shoppers can make informed decisions.
Thank you, APM Monaco, for turning a frustrating situation into a positive experience. Your commitment to customer satisfaction means a lot—especially when it comes to sentimental pieces like this one.”
“This Is the only place to go ! The sweetest family ever! So friendly and knowledgeable, they made me feel like I was a part of there family! I highly recommend ready pawn to everyone who would love a personal great experience. Truly one of a kind! Thank you for your kindness!”
“To be honest, I was really hesitant to take my one year old daughter to get her ears pierced. I was hearing so many mixed reviews with Claire's Piercing service. Regardless of those reviews, I still decided to give it a try. Monica took the time and gave me a lot of information and she was very kind to talk to. When it was time to get my daughter's ear pierced, Kelly helped us and she was super sweet and assuring. I love the fact that she was very confident in her job which is important when dealing with babies/kids. The process was very quick and my baby looks beautiful with her new earrings. Thank you again!”
“Swarovski jewelry store is located in Arcadia, California. Swarovski jewelry stores have multiple chain stores. Swarovski is the world's leading manufacturer of handicrafts, optical equipment and precision-cut crystal. Austrian production and processing of Swarovski is headquartered in Wattens, Tyrol, Austria. Swarovski not only offers a wide range of jewelry but also provides crystal elements for a wide range of fashion, lighting, architecture and interior design. Since its establishment in 1965, Swarovski has provided precision-cut crystal jewelry to the high-end jewelry industry. Swarovski jewelry stores have various styles of fashion jewelry, including affordable silver and crystal jewelry, as well as gold and pure natural jewelry. Crystal jewelry, you can choose your favorite jewelry according to your own preferences?The best thing about Swarovski is the integrity management and after-sales service guarantee of the merchants. I like Swarovski jewelry very much. It is not only affordable but also comes in various styles, which is economical. Affordable and beautiful, so I bought my rings? and earrings from Swarovski and received very good service. I have had my earrings and rings for a long time, and I have to replace them with new styles. This is how I feel. To the best guarantee and after-sales service, I like Swarovski?”
“I highly recommend Daniel's Jewelers, specifically because of the outstanding service provided by Pamela. She is incredibly professional, knowledgeable, and hardworking. It is rare to see an employee take such genuine pride in their work and ensure every detail is handled with care. She is a tremendous asset to this store.”
“Alexandra L.Sales associate, was genuinely eager to welcome me and assist in helping me pick out certain items! I very! much appreciated her kindness on Saturday 5-30-26 I will definitely return to pick out more items soon!!”
“I bought a ring in march at Brea as a gift to myself for starting a new job I had the ring for about 4 months and unfortunately a Swarovski diamond fell off. I was in the area and I decided to stop at this location to ask if there was anything they could do or if I was supposed to go to the Brea Mall where I had originally bought the ring to replace it. Lizette was so nice and helped me replace my ring and I was in and out of the store in less than five minutes! I was so happy with the service and even more happy that I was able to replace my ring at a closer location to my house. Lizette was able to pull up my account with my phone number and I didn’t need the box or receipt, she was able to confirm my account and replace my ring on the spot. Thank you for all your help Lizette! You are amazing!”
“All i have to say is Hari is such an amazing employee, (preferred pronoun) was so helpful and super kind so detailed oriented as well. Hari’s customer service is 10/10 i hope everytime i got back (preferred pronoun) is there! 😊 I hope whatever manager goes through the review they give recognition to Hari!”
“Came in to buy my wife her new wedding ring, was helped by Doris wang super polite and answered all my questions, definitely a great place to check out for those important moments for your special person”