“In summary: Richard Torres helps us setting up 3 lines efficiently and keeps us updated during system hiccups. We are lucky to meet Richard & T-mobile team is lucky to have him !
In detail: Our goal is to have 3 lines at the end. 1st line is already T-Mobile eSIM, 2nd line is Cricket nano SIM, 3rd line will be new nano SIM. There were random system hiccups during the process. Richard was able to identify issues, find alternate ways solving them and kept us updated during the process. Also thank you Manager Jessica for the extra help.
Richard knows his way around to find the most efficient & best solution. We left the store happy & will continue to be !”
“Jonathan is super knowledgeable and super patient. He takes time to explain everything thoroughly and ensures you’re understanding it all. I had tons of questions and he never once got frustrated. He gives the same caring attention and time to each of his customers. Never once does he make you feel rushed. Jonathan helped me navigate my new iPhone, explained each step, new features, the new bill, absolutely everything, and made sure that I’d walk out happy without any setbacks or feeling confused with all the information. He’s very clear and transparent, and that’s important. Jonathan is very professional and really knows what he’s doing. Jonathan is a great asset to the company! I’ve been a Verizon customer for many many years and this has been the best experience ever, by far!”
“My family has been using italk bb for ten years. The service is very good. If the remote control is broken, you can replace it for free. The monitoring is also good. The equipment does not cost anything and the service fee is only a few dollars a month. It is very cost-effective. I like this store very much.”
“Huge thanks to Bosco for the excellent service today. He helped me set up a new number and a new phone quickly and efficiently. Great attitude and very knowledgeable. Highly recommend this location!”