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“Came in for a phone replacement and was immediately helped by a gentleman named Armando. I'm not very tech savvy so I was very relieved when he took care of all the technical things that had to get done. Not only do I appreciate his kindness and patience but also him going out of his way. Again thank you Armando I will definitely be coming in and making this metro store my main store.”
“I was a metro customer and they swapped me to T Mobile. Once I paid for the device metro refused to help me transfer my data. That's when I met Elvis at T mobile. Even though I didn't buy anything from him, he was happy to help me and answer all my questions. Thank you so much Elvis, you are amazing. Guys look for elvis if your looking to get new services with T Mobile”
“Shout out to Alexis at this store! So helpful! I ran into a lot of issues trying to return a device for a few weeks, tried 3-4 different stores. Alexis MVPed it over the line. Thanks!!!”
“Christian Lopez and his manager were more than helpful, answered all my questions, and got me out the door with an amazing deal. I live about an hour away, and next time I need a new phone, I will be coming back to him. Nothing but great service!!! This is how getting a new phone should feel like.”
“We've been happy customers of Giggle Fiber for years, but their customer service really impressed me when we started suddenly to have a weaker signal. The technician, Leo, came out and determined that the connections had been damaged by the elements and rodents, so he ran a new cable from the pole to the house. And then he agreed to run new cabling within the house to the modem, thereby allowing us to remove the outside cable that was an eyesore on a historical home. Leo spent a lot of time running that new cable, and did not charge us. Needless to say, we think Giggle Fiber has the best customer service of any internet provider out there. Thanks Leo!”
“Thank Jesus for the help. I needed to return two 5G devices and was supposed to call T-Mobile to process the return, but it had been many years and I no longer remembered the account number I used when I opened the 5G service. Jesus was very kind and helped me resolve the issue.
I like this T-Mobile store. About a month ago, I also came here to return another item, and another staff member helped me print a shipping label.
God bless.”
“Had an amazing experience here with Aldo and the other associates. They helped me switch over some lines and gave me an amazing deal. They were very patient and friendly with us and our issues. This is the best phone retail store I've ever been to. We switched from ATT to T-MOBILE and I am so much happier at the reception and cell service I am receiving. Top notch employees and service.”
“I have security cameras in both my home and rental properties, and the systems from SuperMatrix Communications Corp are incredibly easy to use and have exceeded my expectations. Robin was fantastic to work with—his knowledge and communication made the entire experience seamless. I truly appreciate the support and expertise. I would definitely recommend SuperMatrix to anyone looking for a reliable and user-friendly solution!”
“Today I traded in for a new phone here.The staff member Tony patently assaulted us since I had forgotten my password he helped me over and over again without any impatience I’m very grateful to him.”
10:00 AM - 8:00 PM
3699 E Foothill Blvd, Pasadena
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“This past Friday we had an amazing experience at this location. After reading most of the reviews, I was apprehensive to stop by. I'm glad I did not allow the negative comments to keep us away. It was time to upgrade three phones and did not want to encounter a hassle as in years past. If you want to be treated with respect & the utmost kindness, look for Jen to assist you. Jen went above and beyond the norm to get everything handled in one visit. Not only did she take her time to make sure we were happy with our transaction but she also was multitasking and assisting others while we waited. No one was left unattended. It was a busy day (Veterans' Day). Jen's personable demeanor and friendly smile is what made a difference, and I absolutely will be returning to this AT&T location. Look no further for outstanding customer service. Her name is Jen.”
“Best customer service ever at this location. We've had some of the worst customer service at other Boost locations, but Miguel Ángel at this location goes out of his way to help and with the best attitude.”
“I had an excellent experience with Kali at the T-Mobile Old Pasadena location. She helped me switch from another carrier, and the entire process was incredibly smooth and stress-free. Kali is highly professional, knowledgeable, and truly knows what she’s doing. She took the time to walk me through the details of each plan, explained everything clearly, and made sure I chose the best plan with a great deal that fit my needs. Outstanding customer service from start to finish—highly recommend asking for Kali!”
“Ask for Austin. He's the best! Very tech-savvy, friendly, and goes out of his way to help you.
I didn't realize I was eligible for a free upgrade, thank God he checked my account and recommended an $800 phone which I'm very happy about.”
“T-mobile store No# 655E have very skilled and professional staffs and professionals people's skills and talents and they know all about Samsung galaxy S23 Ultra phones and accessories and the gentlemen Kaya is very patient and helpful and I ordered a Samsung galaxy watch classic 08 on October 22-2025 and it died and T-mobile was very nice to replace the watch ⌚️ and Kaya was able to assist with me and Angie was also patient with me and she is very beautiful woman and she makes T-mobile store No# 655E looks very sexy and I would buy more cellphone, watches and just to look at her beautiful eyes and her beautiful smile and these ladies and gentlemen are the best and forget the rest and I called Kaya and Angie to tell the customers if they buy Samsung galaxy Watch classic 8 they must use the original charging stations that comes with the Samsung Galaxy watch classic 8 and it's not compatible with other charging stations even if it's a Samsung original charging stations and it will destroy the Samsung Galaxy watch classic 8 and Samsung Support teams forgot to give the memo to T-mobile about the Samsung Galaxy watch classic 8 and the charging other charging stations will not work on others except the original ones!”
“Great customer service, gave us lots of attention and great information. I was convinced l purchased the right phone. Thank You Daisy for some really great Service.”
“Whenever I come to this location I always get helped in a friendly manner , I was recently helped by Zachary and he helped me with my upgrade and helped set up my home internet and now I can finally cancel spectrum! He went above and beyond to take care of me”
“Visited T Mobile store and received an awesome support from Ivan. He not only resolved my issue but the empathy shown by him gave me the feeling Yes this it! Thank you Ivan and team for your support. Appreciated ?”
“I took the time to write this review to acknowledge how great the customer service is at this location, especially from Kevin and Ana. They are both extremely knowledgeable and truly customer-service oriented. They do an incredible job and always make sure they understand exactly what you need.
What really stands out is that they remember customers even when you come back months later. I’ve been a T-Mobile customer for over 20 years, and I can honestly say that Kevin and Ana go above and beyond. I wish all customer service experiences were like this.
Congratulations to T-Mobile for having such outstanding team members.”
“Walked in today around noon for solutions on the issues that haven't been resolved from endless T mobile customer online chats or phone calls. All gentlemen in this store were nice, especially Jimmy and Ronald. They listened to the issue and guided me directions for better communication. I followed his guidance and was able to FINALLY settle everything! Thank you all for your kindness and generosities!”
“Today I stop by to one of the T-mobile on Huntington Dr cross Rosemend Blvd. The person who helping me his name is Raul if I spell that right. I believe he is the store Manager. He is nice, friendly, polite and knowledgeable. Answer all my questions and concern. Big help. I really appreciated his great service in professional way. I give him a five star service. Thank you Raul.”
“Clean, well maintained Store with POLITE, PROFESSIONAL PEOPLE who take their Customers Seriously. From the first call with Representative on phone name Mystic who convinced me to continue with Spectrum with a
Sweet deal I just Couldn't turn down. Thank You SPECTRUM for Caring about Me and my Son!”
“Came because my phone broke, expected to wait for hours but David helped right away and got me squared away. Scheduled my repair apt and even got me a monthly discount of 20$ on my monthly bill. Thank you again David!”
“This afternoon I stopped off at the Verizon Store located at 5438 Whittier Blvd. City of Commerce to see if I can get some assistance on my Smartphone. My phone had not updated my incoming messages or emails since the day before.
I was immediately greeted by Jessica who offered to help me with my phone. Within a few minutes, she was able to power off and then power back on my phone and my messages and emails updated. Jessica also showed me how to power down my phone in case I have the same problem again.
Thank you Jessica for your Outstanding Customer Service!
David R.”
“The girls there were very nice help me pick out the right phone for me I got me an LG 6 with a stylus pen free all I did was pay the Texas original price was $230 keep in mind we get confused when we say we're going to get something free keep in mind you have to pay the original sales tax from $230 is $22 in change plus your activation fee plus you're acessories I came out as a winner anyways I end up paying $92 and change with my monthly Supply service activation and and all I came up winning I saved $130 plus my taxes from that so if you really look at it I end up saving about $160 and my accessory for my phone cuz it's a big phone it's a 6.8 my acessory to it I even got a good discount on it too honestly gave it to me for $10 can't beat that I paid 28 plus tax for my Motorola phone cover and not only that keep in mind that they do have $10 plans $15 plans depending on the gigabytes that you want and that's if you ask so $10 is 1GB $15 is 2GB and so on so my $35 plan is 10gb I love my clan I won't have to be worrying about I don't have service Wherever I Go I have service after being with MetroPCS for many years since early 80s when they barely started I had their service but whenever I lift two different zones example San Bernardino Lake Elsinore it was so hard to get the service over those areas and with Boost I can go anywhere and I have service I really do love it so if you're like me and you don't want to deal with the $40 plan or even a $30 plan did it measure you do get less $40 is 10 GB say $5 if you go to boost and keep in mind to ask about those other services that they're $10 $15 and so on of course it will be less gigabytes but you have free phone service you can always add??”
“anderson is as good as they come when it comes to customer service and he runs his shop very well and professionally. in general he is a stand up dude. i very much recommend folks stopping by his shop when ur in need of some cellular service and/or repair. i personally want to thank him for putting up and dealing with my late requests deposits. again anderson and his shop are well run and very professionally organized and maintained located in the heart of the beautiful East Los Angeles. keep up the hard work anderson. much respect!”
“Just had the best customer service with Eric. I returned two wireless routers that were way over due and he was so helpful, very polite and just provided great customer service. Too bad spectrum doesn’t have a number you can call to give your experience because he was a great associate.”
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“My family has been using italk bb for ten years. The service is very good. If the remote control is broken, you can replace it for free. The monitoring is also good. The equipment does not cost anything and the service fee is only a few dollars a month. It is very cost-effective. I like this store very much.”