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August 2023 by Thomas Whitley
Just thought I'd let everyone know that this isnt the same place as it was a few years ago when the owner died. It's under new ownership and they like to change everyone's rent dates through out the year which the system double charges you the same month they change your due date which is against contract
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August 2023 by LINDA GUTIERREZ
I stopped by today at 5:31 p.m. and the gate was blocked with cones apparently, they recently changed the hours of operation and the gate access hours. I was not notified, but they never fail to send me a bill. Now they open at 8:30am when the majority of the population has already clocked in to work and they close at 5:30pm when the majority of the population is getting off work. It's super hot in Bakersfield too and their hours of operation are during the hottest times of the day. It looks like Abby's Mini Storage is operating on an employee mindset instead of a business mindset. Time to take my business elsewhere where I can access my property at a place that offers better access hours and is summer friendly.
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June 2023 by saints4row
Customer service and maintenance have improved immensely after the old manager was recently replaced with the new manager Josh.
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March 2023 by Hailey M.
If anyone was thinking of applying here don't there's a reason DOUG can't keep the position filled but I mean hey if you love rude bosses then sure go for it! I went in today to stop by and see if he needed any help for the position he can't seem to keep and he rudely kept asking me questions and making me feel stupid and I don't mean like how did you hear about this position? He was like why are you here why would I need help etc
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January 2023 by Randall Robertson
Manager was a real piece of work trying to make my girlfriend feel like she was getting a deal when they gave her the wrong price for a storage unit. And would not give her money back when she overpaid the storage unit they charged her twice she did not overpay
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January 2023 by crystal siqueido
I have been with Abby's for over a year. My father has been with them for years. My mother even stored with them. Some years ago I had a unit with them for a long time. I've always told people I know they were the best to go to. I've recently become very disappointed in their service. I've paid many times to have a balance to carry over to pay for future months. Sometimes over 200.00. They failed to carry over and pay for following months. They have charged late fees when I've had a positive balance to pay for future months. I just paid over 40.00 in fees and do not have an answer why. I recently have gotten over covid and was having a hard time figuring the numbers out. Due to the brain fog . I'm 47 years old and the kid that works there tells me to take my invoice home and figure it out with my friends. WHAT???? Disrespectful.I don't know if they have new ownership or what is going on but I have become increasingly disappointed with their service and do not really recommend them at the moment. It is a shame when when a business that has maintained a great reputation declines. I do not recommend this facility at this time. I'm sorry to say it.
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December 2022 by Joseph
Dealt with twice in a few month span. First experience, great, so I returned! Second, not at all.Charged me for 2 days of usage on equipment/truck rental fee. I returned the truck 10 min after midnight, both times I used them. First one they didn’t charge for an additional day and second time they did charge me for an additional day. Doubled every fee, etc… if I’d known they would do that, I would’ve actually used the truck for the second day.Poor experience. If you want to be unfairly charged, come here.
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December 2022 by Ryanmurrica
They don’t have adequate cameras and the broke into my storage unit and I’m sure it was an ex employee working there cuz he was the only one around me when I moved in. Took no responsibility at all. My key wasn’t working for my lock and they wanted to charge me a $25 lock fee to cut it off! Worst storage place ever!
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December 2022 by Leah
I have been here for the last 20 years but this last year the new management doug is terrible they wont let you in the gate until830 am the ad says 6 and they run u out at 5 pm harrassing you all the wsy lock you ibside the gates bad news
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December 2022 by Daniel F.
The staff that works here just love to make up their own rules. I've been to this place a couple times with a 24"foot truck and now that I come back to get some stuff out of the storage they are saying they do not allow trucks that big to enter after I've already been inside of this place with the same truck multiple times. I have no idea why these people like making things difficult. The people here at this place are rude for no reason its actually hilarious.
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October 2022 by R C
I just came from the storage where the hours listed said it was open, but wasn't let in and was told rudely that it was close I'm tired of going to this place and it always says closed but it should be open I want my money back and go to a different storage
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September 2022 by Gina Grossardt
I been calling the office for 3 days to make my monthly payment as I always do unprofessional and by the time they answer the phone I will be late and they will charge me a late feeFrustrating I finally got to make my payment at 4:07 i tried to explain to her that I didn't get a statement for Sept she hung up on me I called back and she hung up on me again I will be removing my belongings and going somewhere else I don't have time for unprofessionalism
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September 2022 by Praetorian Patriot
Friendly staff. They have older units that need some maint. work on them. Located next to Police gun range makes me feel a little more at ease of not getting my unit broken into. They are the lowest cost i have come across in this city. I just wish they had onsite 24 hour staff and a guard dog that would rip a would be burglar's head off. I had my unit at another storage facility broken into by the manager who quickly quit her job when i knew it was her who robbed my unit and she has not been seen since.
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July 2022 by Gabriel A.
If I could leave no stars I would.. So I got a call from Abby's saying my storage has no locks and that the lock thing was bent up... when they called me like 4 months before saying my lock was missing AGAIN... and when I told the lady how could it be missing when I bought the lock from them ? She said IDK... so I asked if they could put a replacement and she said they did. Come to find out in June a couple of Valuable Items over 8-10k went missing! When no one else's locks were messed with except ours. I asked if they can check the security footage and they said NO AND REFUSED TO DO SO.... Honestly feel like it was a inside job... no one knew about the storage not even my family.. but somehow my stuff all got stolen .. and supposedly they "check the locks and cameras everyday" but somehow missed my locker.... This had to be a inside job... don't store your stuff here!! This place is scandalous and still won't help me look at the cameras or anything.... I now have to file a police report and do the most.... And of course they didn't offer insurance on the storage.... Shitty place . Do not store here
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July 2022 by Ana Castillo
We were told they have very secure system and we have an trailer parked there. Last year we had someone brake the lock and this year we found it completely open and someone slept in it they even used the bathroom in it!!!! I am so beyond disappointed ? and when you tell the person in the office they say there is nothing they can do about it so much for the security system they have. They gave us a key to the gate and "its always supposed to be locked and we always find it open and without lock. This is not a secure storage.
