The AT&T Store on Mallview Road in Bakersfield offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with nationwide 5G service. Customer experiences vary. Many reviews highlight highly satisfactory service from specific representatives, who are described as great, amazing, sweet, helpful, knowledgeable, patient, understanding, considerate, fast, efficient, and straight to the point. Customers report leaving very satisfied with quick processes and informative assistance for device trades, purchases, and account issues. However, a significant concern raised is the wait time to get a representative, with one customer reporting a wait of over an hour after being told it would be ten minutes, calling this unacceptable. Despite this, several customers highly recommend the store, particularly for its excellent staff who provide fast and efficient service, solving problems quickly and offering clear rundowns on plans and costs.
My overall experience was excellent. Jerry associate member provided excellent service from start to finish!
June 2025
I always receive great service at the east hills AT&T store. Jerry was extremely helpful. He resolved all of my concerns amd made the changes in a timely manner. I was in and out in 30 minutes with 2 device activations and billing concerns that were completely resolved. Thank you Jerry!
June 2025
My wife and I went in to trade our iPhones in for new iPhone 16s. We were met by Emely V. Who walked us through everything we needed to know and was very informative. We left very satisfied with our experience at the AT&T store on Mallview Road. I highly recommend them if you need their services.
