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“Today, I had the pleasure of having Eric Arias help me at the Ming office. I had concerns about the hold time of a deposit needed for an important transaction. Mr. Arias took the time to review past history and was able to insure that the funds would be available when needed. He was professional, courteous, and beyond helpful.”
“Recognize us and call us by name. That really makes us feel special and valued as members. Always ask how our business is going. They genuinely care about their customers”
“I walked into the branch today and was a little overwhelmed because I couldn’t figure something’s out with my new account, I was assisted by Corinna Roman, she is so knowledgeable and extremely nice! She made me feel very comfortable and got everything situated with my account. I am so excited to be a part of the Valley Strong Community.”
“I recently opened a new account here. I went as soon as they opened and it was not busy. I was helped quickly. The new account representative was very helpful and helped me setup my online banking. I've always liked this bank way back to when it was Kern Schools. My first checking account as a young adult was opened here.”
“This branch is so awesome they are never to busy. The staff are so nice and ensure everyone is helped in a timely matter. Thank you so much for your hard work to get us in and out the bank as quick as possible”
“The ATM machine was unresponsive so I had to deposit my check in person. It was a long line of people however, all of the team members were working diligently to aid everyone in their needs. I can’t remember the name of the gentleman that helped me ,I’m sorry, but I do remember that he was very kind and very attentive to my needs. I did tell him that for some reason, the app wasn’t letting me deposit my check online and he seemed very concerned and checked it out for me. Sadly there was no conclusion to that but it’s okay , I didn’t mind going in and depositing my check in person. It was a very nice experience.”
“Location is crucial, and it's highly practical. The team is excellent and delivers flawless service. They are incredibly efficient, kind, and respectful! Bravo, Valley Strong Credit Union and their outstanding staff. A great place to bank.”
“This relatively new branch, and it’s highly professional associates, of our credit union for over 45 years, continues to provide an exceptional, secure, and genuinely friendly banking experience!”
9AM - 5PM
11500 Bolthouse Dr, Bakersfield
Credit Unions
“I got an email notification of approval for $5,000. I got the money in my account in less than an hour. APR was actually lower than what was in the email. Quickest loan I ever got: APR close to 10%.”
“I have never been to the bank but the phone service is very bad
More than an hour of waiting and I'm still waiting...
I already visited the bank
Very friendly
very clean
Nice place
Everyone is very empathetic with older people ?
Only if they improve the waiting time on the phone ?↕️”
“Great friendly staff was able to up a new account in under 10 minutes, was a change to do business with well trained and educated staff , Golden 1 Credit Union on California needs to get training from this institution. I felt welcome doing business with this Credit Union.”
“Purchased a car through them. Outstanding service: 1. They had the lowest rate--I got an astonishing bargain.2. They always supplied new "payment coupons" well in advance of each year.3. When I moved, I had no problems with account transfer procedures. 4. Auto-tellers were always polite, expert, and swift when I made payments. Inside, same gracious staff. Facility was always totally neat, clean, and well organized. ["Where do they get these people? Can I take them home?"]5. "Skips" [for Christmas] absolutely "painless"--a mere call sufficed. 6. Paid off loan early, without any trouble whatsoever. They said, "Sad to see you go. Come back when you need banking services. We'll miss you"!7. Post payoff documentation to me was LIGHTNING FAST; DMV notification and removal of "lien status" equally prompt. I was not "a mere debtor" to this bank. I was treated with the supreme good will and helpfulness I might find from my best friends. I felt like a "family member" receiving not merely funds but service and care.This is a bank that has not merely embraced but refined ethics of professionalism, courtesy, and good will for its customers. This is "best banking". UNRESERVEDLY RECOMMENDED.”
9AM - 5:15PM
400 Oak St, Bakersfield
Credit Unions
“Went in today to see if I got approved on a loan after my bank denied me multiple times. I was greeted by Pablo and explained my situation not even 20 min and I was instantly approved with this bank Pablo was really friendly and answer all my question will definitely be banking with them and will recommend this bank to everyone”
“The staff at Safe 1 Credit Union was super friendly and professional! They made us feel comfortable and took the time to walk us through everything we needed to know about our new auto loan. The whole process was smooth and stress-free.”
“I want to sincerely thank Priscilla Hernandez at Golden 1 Credit Union in Bakersfield for her outstanding service. Throughout my experience, I received conflicting information from different representatives, which made the process confusing and frustrating at times.
Priscilla stepped in and completely turned things around. She was patient, knowledgeable, and incredibly helpful in clarifying everything for me. Even when others at the same branch gave me different answers, she remained consistent, professional, and took the time to ensure I fully understood each step.
Her support, follow-through, and willingness to go the extra mile truly stood out. It’s rare to find someone who brings that level of care and clarity to their work. I’m very grateful for her help and highly recommend working with Priscilla if you have the opportunity. She’s a true asset to Golden 1!”
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“Best Bank - they have saved me many of times of catching suspicious activity, they don't pay them until I say yes, if I say no they block the card +and everyone is very friendly”