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“Today, I had the pleasure of having Eric Arias help me at the Ming office. I had concerns about the hold time of a deposit needed for an important transaction. Mr. Arias took the time to review past history and was able to insure that the funds would be available when needed. He was professional, courteous, and beyond helpful.”
“Recognize us and call us by name. That really makes us feel special and valued as members. Always ask how our business is going. They genuinely care about their customers”
“I walked into the branch today and was a little overwhelmed because I couldn’t figure something’s out with my new account, I was assisted by Corinna Roman, she is so knowledgeable and extremely nice! She made me feel very comfortable and got everything situated with my account. I am so excited to be a part of the Valley Strong Community.”
“I recently opened a new account here. I went as soon as they opened and it was not busy. I was helped quickly. The new account representative was very helpful and helped me setup my online banking. I've always liked this bank way back to when it was Kern Schools. My first checking account as a young adult was opened here.”
“The manager at this location is so awesome. I came in and she helped me in going the extra mile kind of way and I’m eternally grateful for that and helped me relieve a lot of stress. Thank you again!”
“Every time I need to go in for any assistance the people are very helpful and friendly. The atmosphere of some banks can seem oppressive and stuffy, but this one feels a little bit more homey and friendly.”
“This branch is so awesome they are never to busy. The staff are so nice and ensure everyone is helped in a timely matter. Thank you so much for your hard work to get us in and out the bank as quick as possible”
“The ATM machine was unresponsive so I had to deposit my check in person. It was a long line of people however, all of the team members were working diligently to aid everyone in their needs. I can’t remember the name of the gentleman that helped me ,I’m sorry, but I do remember that he was very kind and very attentive to my needs. I did tell him that for some reason, the app wasn’t letting me deposit my check online and he seemed very concerned and checked it out for me. Sadly there was no conclusion to that but it’s okay , I didn’t mind going in and depositing my check in person. It was a very nice experience.”
“Location is crucial, and it's highly practical. The team is excellent and delivers flawless service. They are incredibly efficient, kind, and respectful! Bravo, Valley Strong Credit Union and their outstanding staff. A great place to bank.”
“If you’re looking for a bank that really takes care of businesses, it’s Banc of CA. The entire team there is attentive, professional, and gets things done, especially my go-to banker, Patricia Dorado. Another perk I enjoy is that you can get through to them on the phone without going to a dreaded 800# and call center. 5 Stars!”
10AM - 5PM
2105 Edison Hwy suite p 12, Bakersfield
Banks
“This relatively new branch, and it’s highly professional associates, of our credit union for over 45 years, continues to provide an exceptional, secure, and genuinely friendly banking experience!”
“I got an email notification of approval for $5,000. I got the money in my account in less than an hour. APR was actually lower than what was in the email. Quickest loan I ever got: APR close to 10%.”
“Great friendly staff was able to up a new account in under 10 minutes, was a change to do business with well trained and educated staff , Golden 1 Credit Union on California needs to get training from this institution. I felt welcome doing business with this Credit Union.”
“I have never been to the bank but the phone service is very bad
More than an hour of waiting and I'm still waiting...
I already visited the bank
Very friendly
very clean
Nice place
Everyone is very empathetic with older people ?
Only if they improve the waiting time on the phone ?↕️”
“Update: Someone called me back soon after I posted this review. They let me know that I was given incorrect information by the teller and that my name change records are available for employees to see. She was quick to make it right and accept my check as is. I am very happy they got back to me so fast and for making things right.This review is based off of my experience today. I’ve been a member here for almost 40 years. I’ve never had an issue until today. I got married last year and changed my last name. I got that updated at the credit union. Today I walk in with a check that was made out to my maiden name. I was hoping since they have on record my name change, that it wouldn’t be a problem. The lady who helped me told me they don’t have access to those records. She said I would need to bring in my old id with my maiden name or my marriage certificate. I’ve already done this when I changed my name. Why they don’t have access to these items, I have no idea. This is disappointing because I live several hours away and now I have to try and get the check reissued in my married name, which is a hassle because the company from which it came is hard to get ahold of.”
“I have been banking with Alta One for a while now and my experiences have always been great here! The staff is so helpful and friendly, I always feel welcomed here. I recommend to anyone searching for a new bank!”
10AM - 2PM
5554 California Ave, Bakersfield
Banks
“This bank has a Atm that is under cover, and still available all night and day. In Bakersfield California it is very important to be out of the sun. I am retired and I don't have a car and the other Atms are drive thru or inside a bank with banking hours. Thank you Citi.”
“I’ve opened bank accounts in several countries, but today’s morning experience was by far the best! The bank manager, Laura, went above and beyond with her customer-focused approach. She listened attentively, ensured everything was aligned with my needs, and managed to accelerate the entire process, my account was opened in just under an hour 9:30 - 10:30 AM! The efficiency and professionalism were truly impressive. Highly recommend this branch for a smooth banking experience!”
“This only thing I don't like about my bank is that there is only one location in all of Bakersfield otherwise I'm very satisfied with them and have been for 16 years.”
“Everyone is always knowledge on anything I ask. The customer service is always above and beyond. I drive out of my way to see everyone at this branch due to our relationship. It brightens my day to see them all. Thank you!”
“Its inside the Vons supermarket. So no drive thru but 2 ATM machines and its actually a little branch. So if you get there before 5pm you can do your regular banking.”
“I highly recommend Lourdes Mendoza for anyone looking to buy a home. From beginning to end, she provided outstanding service, professionalism, and guidance throughout the entire process. She was always knowledgeable, responsive, and truly cared about making the experience smooth and stress-free.
Her attention to detail, communication, and dedication made a huge difference, and I always felt supported and informed every step of the way. Purchasing a home can be overwhelming, but Lourdes made the process much easier and enjoyable.
If you are looking for someone trustworthy, hardworking, and committed to helping you find the right home, I strongly recommend Lourdes. Thank you again for your excellent service and support!”
“Very nice Branch Good staff quick service for business account good technology and benefits nice banking with U.S bank Jony is super experienced person in branch Today helped me strongly recommended Thanks 🙏”
“Delighted with the service I received; Veronica was there to help my daughter and my friends, and answered all my questions in a kind and patient manner. The truth is, it is the first time I have left there happy to have someone who speaks Spanish and does not. only that is kind and patient ??”
“Opened an account here in July of 2021. This is my 2nd bank account the other is with Wells Fargo but definitely I'm treated 10 times better here than at Wells Fargo. Every time I've come in I've never experienced anyone in line as in other banks. I've never asked but several times I've been attended by the branch manager and she's always been fantastic taking me into to her office to attend of my banking needs. They have many branches throughout California which is a great plus 4 me and why I chose them as my 2nd bank”
“The customer service in this bank exceeds all other banks in town. The tellers are friendly, attentive, and they truly care about each customer. I couldn’t recommend this bank enough!”
Open 24 hours
1300 22nd St, Bakersfield
Banks
“I''m 71 and remember, before online services, standing in line and doing the usual thing. Nothing particular good or bad about those experiences stand out. Banks are banks. On December 11, 2023 I was let out of Lerdo jail after getting hauled in for Drunk in Public. Stay with me. I had been taken from my home late the night before in Tehachapi by ambulance on report by my wife I had suffered a head injury in a trip and fall at home. I had been drinking some, celebrating the fourth night of Hannukah. EMTs transported me in sweats and a thin t-shirt. I did not have my wallet or a phone. My wife provided the EMTs with my driver's license and medical insurance information. I had never ridden in the back of an ambulance and I was frightened during the trip and the blow to my head when I got to Emergency. I was goofing with the EMTs while I waited for about an hour to been seen by medical staff. Apparently the staff figured me for just being drunk and forgot about the injury. They later stuck me in a dark emergency room on a table and it became clear they were going to have me sleep off my "drunk". My wife of 52 years requires my care for basic needs. I decided to leave. The staff wouldn't have it; I was their prisoner apparently. An argument ensued and I was then asked to leave which I did. I didn't realize how cold it was that night since I'd been indoors that entire Sunday. There I was trying to make it the mile home in bare feet with no coat. I got a few hundred yards and local police pulled up. Was I glad to see them! I couldn't feel my feet in the near-freezing temperature of midnight. They promptly arrested me for being drunk in public and disorderly conduct at the hospital. The hospital called police on me "for my own good". Yeah, I suppose they would know that putting me out with shoes in that weather wasn't exactly for an old guys with a head injury's good. I spent that night and until midday on the 11th in Lerdo, about fifty miles from home. It was the first time I'd ever been jailed. It was uncomfortable, annoying and I couldn't sleep. It's jail. The jail staff was professional and more or less accommodating. I was provided rubber slippers and I stumbled out to get picked up by some sort of shuttle to deliver me to a regional bus station in downtown Bakersfield. I don't know Bakersfield, and I sure didn't know where Lerdo was from home. I was surprised to learn I had $61 in cash in my sweats when I got processed in at Lerdo. I figured I'd get that back when I got sprung. The kept that cash and gave me a check on discharge. What the heck was I going to do with a check with no ID and no phone to call my wife? I asked about at the bus place and learned there was a Wells Fargo on 22nd Street, which meant nothing to me in directional help but I soon saw the bank sign when I walked the couple of blocks. I'm not a Yelp reviewer. I've posted a couple of times in all these years and usually to say something good. I looked homeless when I got into the bank. A wonderful and kind young lady name Carolina listened to my story when I present my jail check. My wife and I are longtime Wells Fargo customers and at least one account is stuffed with a lot of money. Carolina and another wonderful lady named Jessica worked hard to figure out how to get that jail check cash. I mean, who the heck am I trying to dun someone's account with no ID? I was so embarassed for being a public miscreant, apparently, and I'm still embarassed by it. Jail for goodness sake. What a panic to get home, eat, shower and sleep and be with my wife. (She got a little sleep the night before and in the morning to call the hospital and they told her I wasn't there.) Carolina and Jessica made it happen. They had keen ideas about how to protect a customer's account and help me at the same time. They did it! They helped me phone my wife and she was going to come get me. She hasn't driven in four years but made it down the sketchy highway”
“The people who work there are always nice when I go there. They made me feel welcome even though I don't go often. That location has really nice employees.”
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“Best Bank - they have saved me many of times of catching suspicious activity, they don't pay them until I say yes, if I say no they block the card +and everyone is very friendly”