-
March 2024 by Dalimay T
The hours for the passport office are different than the building listed here on Google! I’ve been 3 times now and they have been closed. It seems they are open 10a-4p during the week, not 9a-5:30p as listed on Google. Also they take lunch from 11:30a-1p. Just be aware so you do not waste time like so many of us who were just standing outside of the office for an hour. So frustrating!
-
February 2024 by Cristy Morelos
Very rude, I went in there for a "delivered package" that was never delivered to my address and this African American tall big woman the one that does the passports was extremely rude to me when I was simply asking if they could help me with my concern. If you lack customer service skills, then maybe you shouldn't work at a place where there's always going to be people around. I have worked in customer service for quite a few years and I have never been rude to customers specially if I'm at my job.
-
February 2024 by MIRI MILLER
Love my post office & it's employees very courteous & informative
-
February 2024 by Bianca Villalobos
Horrible wait time, be prepare to stay here for 3 to 4 hours
-
February 2024 by Christopher Demos
Very helpful and efficient.
-
February 2024 by Rosie Robinson
INCOMPETENT SERVICE!!! Went in 3 times for a re delivery issue. The second time I came in they told me to come back the next day and pick up my package. When I arrived the next day I was informed that they sent it back! The lady was SUPER rude about it and told me they tried to do something for me “out of courtesy” like I should be grateful but they literally didn’t do ANYTHING but lie and inconvenience me.
-
January 2024 by ram vargas
Very kind, thank you for treating me with respect.
-
January 2024 by Maria Hernandez
Good service and fast.
-
December 2023 by Jade Woolf
Terrible service. Was trying to send out letters and one got jammed, as I was gently trying to get it out to prevent damaging it, one of the ladies working, older white lady came and yanked it right out of the slot, ripping it. The supervisor didn’t care at all. As a supervisor, you’re supposed to show at least a little bit of concern and respect, even if it’s fake. I’ve been working in customer service for years and seriously this is terrible. Don’t go here.
-
October 2023 by N C
My experience with one of the workers in charge of processing passports was very displeasing. He was very rude and and lacked good customer service. He ignored questions, and seemed more interested to be on his cell phone. This place lacks good management and lacks customer service.
-
October 2023 by EileenertheGreat
I am completely annoyed with this post office… I am here to pick up mail at 9 AM which they post as their opening time for picking up mail on their website. However, once I go inside, I see a sign that says they don’t allow picked up mail Until 10 AM through 4 PM, which is completely different than the hours listed on the website. False advertising and lazy business, typical of our government.
-
August 2023 by Samantha Ortiz
I’m pretty sure one of the workers here stole items from my package, I bought two items from the same place but different packages one arrived safely and the other said it was arriving late but it was at the same post office (I have Po) for 3 days and when I received it, it was in the post office bag not even in the original packaging with my information on it NOTHING, just one item and it was a pack of 3, very irritating (bag was the one that came secured, left side was the one that just came in a post office zip loc bag?)
-
July 2023 by Andrea Gutierrez
Was late 5 minutes to appointment for 3 passports manager said “no we already crossed off your name” I asked but somehow you have 45 minutes allocated for the appointment ??? He proceeded to ignore me when I pointed that out. Left me speaking when I asked if he could at least do one passport Worst customer service ever never again going there Beware of the gatekeepers
-
July 2023 by Ultras
Unfortunately not a good experience with the tall black lady officer. I was there for a simple certified mail service and ask exactly for it. She just made me confused and confused with asking additional things and ended up with the wrong selection. Try to get the service from the other officers in this one.
-
July 2023 by analen Pasiderio
I commend maam Sevrine in usps stockdale for helping me to solve my problem regarding my mail.Everytime I called her I know that she’s busy but she tried her best to help me and she’s very accomodating..Thank u maam Sevrine