Victra, the local Verizon Authorized Retailer in Bakersfield, CA, is dedicated to providing an excellent customer experience. The store features knowledgeable and friendly consultants who assist with a wide range of wireless devices, including phones, tablets, and accessories. Customers appreciate the exceptional service, often highlighting the staff's patience and ability to explain features clearly. Reviews mention specific employees, like Cheyenne and Joshua, for their outstanding customer service skills, making shoppers feel valued and understood. However, some customers have noted that calling the store number can lead to an unsatisfactory experience with a remote service center. Overall, Victra is praised for its welcoming atmosphere and commitment to helping customers connect with technology in a fun and trustworthy way.
The staff were very professional and explained everything thoroughly. I will definitely return to this store.
March 2025
Verizon on Rosedale is my new favorite Verizon store in town!! John, Sisi, and Alexis made my trade up to a newer phone so much more pleasant than another store I attempted. Such great attitudes :)
March 2025
Very happy with customer service at Verizon the few times I’ve stopped in
