Volkswagen Bakersfield stands out among local car dealerships by prioritizing customer care and convenience. The dealership emphasizes the importance of reliable and affordable vehicles equipped with advanced features, ensuring families find the right fit for their needs. Customers appreciate the dedication of the staff, particularly mentioning a service advisor who went above and beyond to help with a battery issue, covering significant costs even after the warranty had expired. The sales team, including staff members recognized for their assistance, has received positive feedback for their support during the car buying process. However, some reviews indicate areas for improvement in customer service, particularly with one staff member who was noted for being rude. Overall, the dealership aims to provide a pleasant experience, as highlighted by the attentiveness of team members who keep customers informed throughout their transactions. Volkswagen Bakersfield also offers unique services, such as delivering vehicles for test drives and providing vehicle pick-up and drop-off for servicing, reflecting their commitment to customer health and convenience.
Excellent service. I received a clear explanation of services as well as rationale for such services.
December 2025
Had a young man name Luis helping me to get in to my new Atlas. It’s my second one. I was very impressed on how he contacted himself. I am hoping to deal with him in the future again.
December 2025
Brought my Tiguan for service because the check engine light and EPC light came on. Volkswagen resolved the issue within a few hours. Work was covered under warranty and the vehicle runs as expected now.
