Spectrum Store, located at 12214 Lakewood Blvd., offers a variety of broadband Internet, mobile, and cable TV services. Customers can visit to shop for Internet options, upgrade services, pick up or return equipment, and pay bills. The local Downey store features home and business Internet services, Xumo live TV streaming, and a selection of mobile products including cell phones, smartwatches, and accessories from top brands like Apple, Samsung, and Google. Most reviews highlight the helpfulness of the staff, particularly a representative named Carlos, who is praised for his kindness, thoroughness, and knowledge. While many customers have positive experiences, some mention issues like waiting times and a persistent unpleasant smell in the store. A few customers had concerns regarding billing misunderstandings, but the manager, Matthew, is recognized for his ability to resolve issues effectively and courteously. While the store can sometimes run out of equipment boxes, many find that visiting during off-peak hours, like Saturday afternoons, minimizes wait times. Overall, Spectrum Store is recognized for its dedicated staff and wide range of services, though improvements in store conditions could enhance the customer experience further.
Plenty of service agents. Though, they run out of boxes rather quick. Saturday late afternoon is the time to go, no waiting.
June 2024
Came in, waited a few minutes, swapped out my equipment. Kenneth handled it professionally and in a swift manner. Though there was another person doing nothing while I was waiting, I was overall satisfied with my experience.
April 2024
Carlos gave us excellent customer service and when out his way to explain everything to us
