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“First time assisted at this store by Leslie, she made me feel like family, very knowledge, kind and perfessional.
Advised store manager who advised this is her first month. She is an asset to AT&T.”
10AM - 7PM
12140 Lakewood Blvd, Downey
Mobile Phones
“Brought ps5 in for repair and told me it was hdmi. Paid 220 and now bringing it back for more repiars....
They did me right for my 2nd ps5 thou. They tried to fix it but couldnt and
didnt charge”
“Quick service, reasonable price, friendly staff. Did exactly what they said they would do, within the timeframe stated like 30 minutes. Couldn't ask for better service. Besides, they also have some unique and good quality cases which gives your phone maximum protection. Will definitely recommend!”
“Claudia's exceptional knowledge, unwavering helpfulness, and incredible patience made my recent warranty exchange process a breeze.
From the beginning to the end, Claudia exhibited a deep understanding of the issue at hand and worked diligently to ensure that the exchange process was smooth and seamless for me. Her willingness to go above and beyond to assist me did not go unnoticed and I am truly grateful for her dedication to customer satisfaction.”
“I've been on a T-Mobile family plan ever since they bought out Sprint and I was warned that T-Mobile had terrible customer service. Luckily that wasn't my experience! I arrived about an hour before closing so it was busy and I had to wait, but the employees were still very helpful. I got a much needed upgrade from a messed up, cracked, almost non-functional phone. I really appreciated the employees' patience and problem-solving since my old phone was so bad that we couldn't go through the standard method of upgrading using the T-Mobile app. They helped me settle on what model I would buy. The main person helping me even let me play around on her personal phone to check it out and that ended up being the model I chose. I had a great experience and really appreciate the effort they put in to help me even so close to closing.”
“I visit the store today to get a new phone as mine had broken George greeted me as I entered, and was very helpful and got me set up with a new phone and got it working. He was friendly and efficient and offered to help if I needed more.”
“The manager, mr. Robert was so helpful, patient and courteous in helping me find a solution to my problem about high security pin and transfer code. I have called 611 twice and went to a metro store at telegraph..but none was knowledgable & patient enough to help find a solution. So thankful i went to this store and found solution to my ptoblem.”
“Just popped into this store and had a great time! The staff was super chill and helped me find the perfect case for my new iPhone 16 Plus. They’ve got a ton of options! Plus, they do repairs for phones and iPads, which is super handy. If you need accessories or a repair, this is the spot to go!”
“I came to tho this location earlier today to replace my SIMS card or obtain an electronic one and was advised by one of the rep’s to add a new line and my phone would start working again or to wait it out. I obviously wasn’t going to add a line and I had somewhere to be so decided to come back later and I’m so glad I did. Vidi helped me out and my issue was resolved in less than 5 min. She was professional and attentive.”
“A company who makes it easy to find their service/help iphone 17 pro max and then actually connect you to a real live person who is helpful, courteous, friendly and professional!” ivan”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I don’t usually write reviews, but I HAD to take the time to shout out Carlos Dorame at AT&T because the experience was honestly next level.
From the moment I walked in, Carlos made me feel like I wasn’t just another customer. He greeted me with energy, professionalism, and confidence, and right away I could tell I was dealing with someone who actually knows what they’re doing.
What really stood out was how patient and thorough he was. He didn’t rush me, didn’t try to push anything on me, and took the time to break everything down in a way that actually made sense. He answered every single question I had, explained all my options, and made sure I was getting the BEST deal possible, not just the easiest one.
On top of that, he handled everything smoothly. Setup, transfers, making sure my phone was working perfectly before I left. No stress, no confusion, just straight professionalism. You can tell he takes pride in his work and really cares about helping people.
I’ve been to other AT&T stores before, but this experience was completely different. Carlos went above and beyond and made the whole process easy, fast, and actually enjoyable.
If you’re thinking about going to AT&T, do yourself a favor and ask for Carlos Dorame. Trust me, you won’t regret it. He’s the reason I’ll be coming back and sending everyone I know his way.
Give that man a raise. ??”