Spectrum Store, located at 12214 Lakewood Blvd., offers a variety of broadband Internet, mobile, and cable TV services. Customers can visit to shop for Internet options, upgrade services, pick up or return equipment, and pay bills. The local Downey store features home and business Internet services, Xumo live TV streaming, and a selection of mobile products including cell phones, smartwatches, and accessories from top brands like Apple, Samsung, and Google. Most reviews highlight the helpfulness of the staff, particularly a representative named Carlos, who is praised for his kindness, thoroughness, and knowledge. While many customers have positive experiences, some mention issues like waiting times and a persistent unpleasant smell in the store. A few customers had concerns regarding billing misunderstandings, but the manager, Matthew, is recognized for his ability to resolve issues effectively and courteously. While the store can sometimes run out of equipment boxes, many find that visiting during off-peak hours, like Saturday afternoons, minimizes wait times. Overall, Spectrum Store is recognized for its dedicated staff and wide range of services, though improvements in store conditions could enhance the customer experience further.
Great experience today turning in my old modem/router. Turned in my old equipment and by the time I left there I had a major price reduction for a year very pleased and a speed increase. And through the my spectrum app the new hardware was very simple to get working.
June 2026
The staff were very friendly and handled everything accurately. Thank you!
June 2026
Came to return some equipment, very friendly service, thumbs up 👍
