Spectrum Store, located at 12214 Lakewood Blvd., offers a variety of broadband Internet, mobile, and cable TV services. Customers can visit to shop for Internet options, upgrade services, pick up or return equipment, and pay bills. The local Downey store features home and business Internet services, Xumo live TV streaming, and a selection of mobile products including cell phones, smartwatches, and accessories from top brands like Apple, Samsung, and Google. Most reviews highlight the helpfulness of the staff, particularly a representative named Carlos, who is praised for his kindness, thoroughness, and knowledge. While many customers have positive experiences, some mention issues like waiting times and a persistent unpleasant smell in the store. A few customers had concerns regarding billing misunderstandings, but the manager, Matthew, is recognized for his ability to resolve issues effectively and courteously. While the store can sometimes run out of equipment boxes, many find that visiting during off-peak hours, like Saturday afternoons, minimizes wait times. Overall, Spectrum Store is recognized for its dedicated staff and wide range of services, though improvements in store conditions could enhance the customer experience further.
Ivan was the one to help me really good costumer service he's the best thank you Ivan !!!!!
January 2026
A company who makes it easy to find their service/help iphone 17 pro max and then actually connect you to a real live person who is helpful, courteous, friendly and professional!” ivan
January 2026
Highly recommend visiting this spectrum in the city of Downey!!! The customer service is excellent in all aspects all the staff is welcoming and helpful!!!
*huge shout out to Ivan really helpful knowledge and made it happen in all aspects. Littartely !! 5 star service thanks IVAN!!!
