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“Have gone here the last two years for help, guidance and assistance with my laptop. The staff have been nothing but extremely helpful, polite and understanding. I highly recommend this store to anyone who needs any computer support no matter what type. Thank you for your help and dedication. Shout out to Charlotte! Thanks !!!”
“Had the best experience at this location. Staff is friendly and made sure my wife and I were comfortable. I originally went to another location and had a bad experience and almost switched to a different phone provider, however this location changed my mind. They were fast and effective and handled my trade in with ease. 10/10 would recommend. Thank you Rodrigo!”
“Awesome customer service, Julio and Thomas were very helpful with all my questions. I've been with metro and t-mobile and I got to day the service here is great with out the hundreds from the other company's. I was paying nearly 400 for 3 lines. Here, I have 10 lines and pay around 260. Hellloooo, make the switch.. Best location and great employees!!!!”
10AM - 7PM
3227 Middlefield Rd, Menlo Park
Electronics
“Thank you Sandra, very kind for your help, I know that you were with your family buying food, but very kind that even though you were not during your work hours but with your family, you still helped me with my problem on my phone, very kind and a good employee, they have cricket because he loves his job even though he is not at work he is still kind and helpful”
“Bought a speaker here. Was pleased with the sales experience, and a year and some change later, I’m still very satisfied with the product. Do yourself a favor and buy here instead of the big retailers.”
10AM - 7PM
2371 University Ave, East Palo Alto
Electronics
“Best store in the world thank-you so much for helping me out I had the best experience I went to a store in redwood city did not have a good experience to be honest found this store was great reps helped me out and made my experience better at cricket”
“Lovely experience. Ho Pan Chan really helped me and my family. He was able to get our phone bill cut down by a lot because of the running promotion. With new upgraded phones as well. He gave a detailed breakdown of everything and answered any questions that we had. 10/10 would recommend.”
“So much enjoy coming to this location. Everyone is knowledgeable about their products. Can easily answer any question. Everyone is so nice about helping. I had the pleasure of having Luis help me. I can’t say thank you enough.”
“Visited MetaLab Burlingame to check out the Meta Ray-Ban display. Roman was very knowledgeable, answered all my questions clearly, and explained the differences between the Meta glasses in a friendly, easy-to-understand way. Great experience.”
10AM - 7PM
306 Grand Ave, South San Francisco
Electronics
“very good customer service from nelly and nicole extremely friendly and super helpful. nelly also mention that cricket now has home internet. definitely will be coming back for that”
“If you’re looking for a new TV, I highly recommend working with Rosendo at Best Buy, San Carlos.
I recently went in to replace a TV I’d had for over 10 years, and it quickly became clear just how much the technology has changed. While I had a general idea of what I wanted, I knew I needed some guidance—and I’m very glad I ended up working with Rosendo.
Today’s TV market is full of options—LED, Neo QLED, OLED, and more—and it can be overwhelming if you’re not up to speed on the latest tech. Rosendo is incredibly knowledgeable and explained everything clearly and efficiently, without ever being condescending. He took the time to understand what I was actually looking for and guided me accordingly.
What stood out most was his honesty. He ended up saving me a considerable amount of money—not just on the TV itself, but also on installation. He clearly explained what I didn’t need, as well as what would genuinely benefit me. He could have easily upsold me on unnecessary add-ons, but instead focused on finding the best solution for my needs. That level of integrity builds real trust.
He also pointed out benefits of my Best Buy membership that I wasn’t even aware of—like having a window of time after installation to make sure I’m happy with the TV, with the option to exchange it for a different size or model if needed. That gave me a lot of confidence in my purchase.
Most importantly, I never felt pressured at any point. For example, when it came to the extended warranty, I wasn’t sure what I wanted. Rosendo let me know I could always add it later, giving me time to review options and make the right decision. I walked away feeling confident that I made the right choices—and that was entirely due to Rosendo.”
“Thanks Ms.JOY!!! She gave the most amazing customer service experience.
She was extremely kind, accommodating, and professional. Will definitely be back.”
“Angel and Fernando were beyond helpful they helped me so much and had amazing customer service the best experience I’ve had at this location definitely will be coming back!”
“Helpful, professional, staff made great recommendations and helped my party with a complicated challenge. I definitely would recommend and also have been back to this location since my initial transaction.”
“When we planned our major house remodel in 2013, I wasn't just looking for a company to install a home AV & automation system. I was looking for a partnership to be with us long term to support our systems (literally keep the lights on) and to help us with technology upgrades to stay current. I could not be happier with the partnership I've built with the folks at Hermary's, from the sales team, technical support team and the installation team. During our remodel, they worked with us and then closely with our architect and general contractor to ensure plans were integrated and the teams worked together to get the infrastructure installed to support our systems (whole-house audio/video over HDBaseT managed by Control4 along with a highly secure wired and wireless network setup). The system has been working almost 10 years now and I've always had great service, speedy response, and have been through a few technology upgrade cycles that were expertly handled. Everyone I've worked with at Hermary's has been courteous, professional, and are great at communicating the big changes and the break-fix issues all the way through the process. After 10 years of working together, I am confident I found the long-term partnership I was looking for. Thank you Hermary's Team!”
8:30AM - 6:30PM
3585 Haven Ave unit f, Menlo Park
Electronics
“Have had Equiptek work on several pieces of equipment that needed repair over the years and I have come to enjoy when the need arises to go visit Felix. In a world where the answer to most failures is to discard and replace, I love that Felix can diagnose and repair well used units and return them back to service. Very knowledgeable; reasonable and prompt service. cannot recommend more highly!”
7:30AM - 4PM
951 Mariners Island Blvd, San Mateo
Electronics
“Kelli reached out to let me know the product I ordered would not be available for several months and offered me a reasonable secondary option. I went with her suggestion and received my order a few days later. Kelli was knowledgeable about the product and made sure it would meet my needs. This is a great company!”
“I was changing my carrier from Verizon for a number of reasons and am very pleased with my T Mobile experience. The process was full of friction because of Verizon’s outage. But the expert team at T Mobile were super accommodating and competent. Big should out to Dominic and Kevyn for going above and beyond.
If you want to change carries, go here”
“Great service. Fast. Efficient. Friendly. Prompt. Courteous. No heated add on options. No upselling just a utility service. No lines except to pay the bills with cash customers.”
“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”
“Spoke with Brandon to trade in my phone for an iPhone 17. The process was incredibly smooth, and he was a great help! The trade-in cut down the price of the phone greatly, so I’m very happy!”
“I'm giving this store a 5-star because of one of their staff, Jaime. I had an issue with my iPhone not knowing if it can be fixed without going to an Apple Store. I got inside and Jaime immediately asked me if I needed help. I told him what's going on and he patiently tinkered with the device. He explained to me what might be the problem. I was getting worried because we were getting nowhere. Then he told me to go to an Apple Store instead. Nevertheless, he tried another "trick" and lo and behold! My phone was unlocked with my passcode. I really appreciated Jaime's patience & knowledge. But most of all, his tenacity in helping a distraught person...me. This T-Mobile store has an asset in Jaime. I went to the same store 2 years ago and the staff were on their phones and didn't even lift their heads until I greeted them. This time, what a huge difference. Jaime is the best! !”
“Come here come here STAFF is top notch here and it's been a while since there have been employees working with carriers that know their stuff promos and equipment! Alicia is so great at her job she doesn't make you feel stupid or lack knowledge. Very respectful and humble! Management must be good as their is no uptight employees working here. They are very respectful and knowledgeable as well as suggest solutions for you. Very appreciative you will be in their services. Alicia is a talent to have for this team. Had an issue with my phone. I told my phone issue, what I needed and what I can afford to leave with a new gem and knowledge knowing that she took care of me with no worries. Bravo to Alicia and staff. Well done management team with your band of Bravados! By the way, it's best to go there early when they open due to busy store but they work fast to get to you!”
Open 24 hours
77 Newell Rd, East Palo Alto
Electronics
“Came back to this store after 2 years and I’m genuinely impressed. The place is well-managed, clean, and fully stocked. What stood out the most is how peaceful it feels now—no more people standing outside asking for money, which used to be a concern. Feels much safer and more inviting. Great job to whoever is running the store now!”
“Kayee has been such a superior employee. She has been so gracious and patient with me in helping to acquaint me with all the new features on my new Google phone. I highly recommend her to anyone not comfortable using the new technology. Thank you for all of your help!”
“Thank you Jocelyn for helping me transfer from AT&T to Verizon. She went out of her way to help me get the transfer completed and welcome me to be a new Verizon member! Customer service gold standard!”
Open 24 hours
400 El Camino Real, Redwood City
Electronics
“Satnam singh thank you for always giving me awesome customer service. 7eleven needs more hard working guys like you. Very respectful and helpful all the time. Thank you-Adrian Gonzalez Castro”
“This store is clean and well-maintained. They were having a sale on these pillows, so soft and comfortable, 50% off, well-made and high-quality, nice packaging too. It was busy, and the self-checkout was seamless. This store has so many things, and there are friendly Starbucks associates too…”
“This is a nice store to shop at with friendly staff. The parking lot in front gets crowded quickly with cars appearing to arrive and leave simultaneously in the afternoon.”
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“What place do you know will resolve an issue with an order from 7 months ago?? Jameco. I wouldn't expect any business to be much help, but they did.
I left an order unopened for 7 months. Upon opening, I realized there was an issue. A simple email to their customer service explaining the situation and they responded within one business day with a resolution. No fuss. No long hold times. No arguing. No back and forth. Just resolution :)
One email. Zero frustration. Five star customer service!”