9AM - 12PM 1 - 5PM
410 East Grand Ave., South San Francisco
Medical Supplies
“I dropped in in the afternoon unannounced Markel helped me. Then I came at closing and he went out of his way to help me again. His manner and professionalism were greatly appreciated. He is an excellent representative for your company.”
“This is seriously one of the best medical supply stores in San Francisco. The lady was so kind, and even waited for us when we were late to drop it off. Her equipment and rentals are clean and well maintained. Her wheelchair made all the difference for my grandma!”
“James is the man. Truly cares about his product and the people he helps through his tables being an integral part of a chiropractic practice. Custom, and I mean CUSTOM tables. I use a very specific set of tables and he was able to build me a table with my specs and my color choice. No one else will do it better, or faster. If you are in the Bay Area, he is your man. Extremely fair on price points where another competitors table would have been 3x after shipping. Thank you! -Dr. Chris Connolly”
“I had been trying to get a custom wheelchair for my wife for a year. The company we worked with was unable to get an approval from Medicare. When we are introduced to Access Medical, we were skeptical about their ability to achieve Medicare approval. They Did! We now have a truly great chair. We appreciate the time that Michael took to adjust the chair to my wife's specific needs. We are so grateful for their kindness and excellent work and follow through.”
“Brandon was great! Very professional and helpful; I was able to rent a lift chair for post-surgery recovery. From the time I called to the time it was at my home was less than two hours! I'm very appreciative. Great customer service!”
“This is a true pharmacy the likes of which are hard to find anymore. The pharmacist here genuinely cares about the patients he helps and he does so with knowledge and skill. My hot take is that if we want healthcare in America to get better, we, as consumers, have to reward establishments that do it the right way. If every pharmacy in this country were like this one a huge chunk of our problems with healthcare would get better.”
“Excellent products, incredible service! My wife's shoulder surgery was approaching, and I waited until the last minute to check our cold therapy unit (used for a previous surgery). Ugh, I was missing the power cord/transformer, and time was VERY short...a few hours. (My bad!) I called around to get one PRONTO; that included a call to Pacific Medical in RC where we had purchased the unit. Got voicemail, and I left a very brief message. Not long after, we figured a not-as-good substitute for the device, and we headed for the surgery center. When we got home five hours later, the needed cord/transformer was on our front step, and there were two voice messages on our machine. Orlando Lopez at Pacific Medical had contacted us, he had the needed part, and he decided to drop it off on his way home later in the day based on the address on file from the purchase of the original unit! We were astonished at this extraordinary act and delighted to have the needed part. Net: our interactions with this business have been excellent, and yesterday marked a new, unprecedented level of "customer service." Thank you Orlando Lopez and Pacific Medical!!! (BTW, I have already called in to pay the modest invoice--the part only.)”
“I just picked up my CPAP at the store so I could be fitted there. It was an excellent experience. James expertly walked me through every aspect of using the machine as well as maintenance. He patientely allowed me to test several things and practice using the mask/machine until I felt comfortable with the process.”
“We had a fantastic experience with our medical bed delivery today, thanks to Jonny, the driver. Despite the challenges of delivering to the Mission/Downtown area—where parking is virtually impossible—Jonny went above and beyond. Even though we missed his confirmation call, he still made every effort to ensure the delivery was completed. He assembled the bed quickly and efficiently, all while maintaining a friendly and professional demeanor. His attention to safety throughout the process was especially commendable. Jonny truly turned a potentially stressful situation into a smooth and positive experience!”
“Amazing amazing service. The team Tim and Daniel knocked it out of the park with their professionalism and efficiency. I can’t imagine using anyone else. Thank you team!”