Travis Credit Union is generally known for helpful and friendly staff, with many customers praising specific employees for their patience, kindness, and excellent service. Razan, in particular, is highlighted for her helpfulness, good financial advice, and proactive communication, especially when setting up business accounts. Customers appreciate how she helps to reduce wait times and makes the process smooth. The branch's management also receives high praise; the manager is described as amazing, attentive, and capable of relieving customer anxiety during account issues. One employee, noted for going out of his way for weeks to help resolve credit problems, is recognized as a very helpful and kind individual, with customers suggesting he is a valuable asset to the team. Overall, many visitors feel well cared for and appreciate the helpfulness of the staff, including security personnel who are also friendly. However, not all reviews are positive; some customers report poor treatment and unprofessional behavior from certain front desk staff, leading to disappointment. Despite this, the branch's staff, especially Razan and the manager, are often credited with creating a positive experience, making Travis Credit Union a recommended choice for both personal and business banking in the area.
Awesome service very friendly and professional Erwin and Natalie answered all my questions Made me feel like a friend throughout the entire process
January 2024
Razan is amazing! She was so patient with me and answered all my queries with a smile. Razan also gave me a good financial advice! I have been going to this branch for a year now and everyone has been helpful and friendly, even their security guards too.
September 2023
The manager Natalie was amazing when I had an issue with my account...she made sure I was taken care of, and relieved a lot of my anxiety...5 stars
