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“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”
“Dita helped me up my credit limit. She was very helpful and made sure everything wasn’t complicated for me to understand. I appreciate the customer service on the phone and not having to deal with a robot(; Thank you Dita!”
“My time was limited as I had a doctor’s appointment and was hoping that opening a certificate wouldn’t take long. It didn’t, the rep, I believe his name was Alberto, was very efficient and answered all my questions. I Love my credit union.”
“Just moved to the area! So happy to have found this branch, friendly staff and really clean, which is super important to me during these times. I love the way everything is displayed, I can see everything the branch offers without having to ask.”
“Chris and Matt was very helpful to get me the best rate for Equity line of credit and got all paperwork done with an hour with no out of pocket cost.Great work and clean place to walk in We will tell all of my friends and family about this hidden bank”
“Karta was an amazing help for my auto refinance. He called me to offer a refinance and I was relieved because I had been hoping to lower my high car payments. He was very helpful, friendly, empathetic, and professional in asking all the questions to figure out how to best help me. He treated me like he really cared and I appreciated that! Karta helped me get the best outcome for my situation and my refinance terms. He really put in work to make sure I got the best outcome. I have never had such a positive experience with my auto loan and I am grateful for Karta's help. I would recommend anyone speak with him from this location to get the best customer service for your needs. Thank you!”
“I had an amazing experience opening my new checking account at the Walnut Creek branch with Misha Tchatovev, Assistant Branch Manager. From the moment I walked in, Misha made the process easy, smooth, and stress-free. He took the time to explain everything clearly, answered all of my questions with patience, and made sure I understood all of my options before moving forward.
What really stood out was Misha’s professionalism and genuine care — he didn’t just rush through paperwork, he walked me through step-by-step and made me feel confident about my decision. It’s rare to find someone who combines expertise with such a friendly, approachable attitude.
If you’re thinking about opening an account or need any kind of banking help, I highly recommend asking for Misha. He went above and beyond to make sure I was taken care of. Provident Credit Union is lucky to have him!”
“Nice people inside, not too long a wait, sometimes when their busy its tough to get very specific banking questions answered, not always the fastest phone customer service, lastly 4 stars because all their ATM's are so slow, imagine depositing $100 in tip money, and having to stand their at 11pm with no one around having to wait for the dam thing to process your request, and then have it kick back bills, or not allow the whole deposit and you have to go to another branch, very frustrating. No plan to switch banks, but their ATMs are their biggest weakness around here.”
“Hands down my favorite local bank. Main 1st NorCal branch in Martinez has always taken care of me with no questions asked. I recommend this bank for anyone and everyone in Martinez and near by residents. Ask for their 1st class money market account!”
“Eliza was amazing! I use a different Credit union in Massachusetts and visited this shared branch twice today. Both time I was helped with a glowing smile from Eliza, she accepted me as one of her customers even tho I don’t bank here. Took her time explaining everything so I was extremely well informed. Employees like this are rare and I want to say I appreciate and thank you Eliza. If you go here please ask for her help and you will be amazed.”
“I love this place! I have been going here for decades. Customer service is top-notch. When they switched to kiosks, and the customers did not like them, they listened and removed them and returned to the one on one personal service, which I really appreciate. They know their stuff, they’re very efficient and friendly. Would give it a sixth star if I could!”
“Love this place ,love the people in it . They are always welcome us with a smile, and never mind answering our questions, even if we feel like it's a silly one. Been with them for years. Not going any plase eals.”
“Every visit to the credit union is a wonderful experience, the whole staff is helpful, friendly and always greet you with a smile they know who you are when you enter the CU . I appreciate that.”
“Sara , is the name of this wonderful person ,she gave me the best customer service ,a thousand thanks to Sara for the wonderfully customer service that she gives to all members of patelco ,in concord city”
“Great service at this branch and on the phone. Was a victim of small dollar fraud and they were incredibly helpful and kind. Came to my favorite branch (this one) to get new card. Fast and friendly service.”
“A.B. Manager Brntnee Hayes, was a Awesome professional she helped me from start to finish and I appreciate her efforts on taking care of my business. I had already read the negative reviews on this particular branch but I did not experience what others did. She was very patient, soft spoken and professional. Thank you again Brntnee Hayes!”
“My parents have banked with 1st NorCal CU for many years, my father a retired fire captain and my mother a retired teacher. When both of my parents became incapacitated due to Alzheimer's and Dementia, I had to exercise my POA to help my parents with their banking, from where we live in Washington State. I was so fortunate to have worked with the CU's Senior VP (Lisa) and Senior Financial Service Rep ( Sandra) who always provided my spouse and I with the utmost professional, kind and compassionate customer service. When we moved my parents into memory care / assisted living last month were faced with so many dead ends / unknowns within the banking world as those who have been through what we have can certainly understand and appreciate. Lisa and Sandra were and to this day, are always responsive to our cries for help - always offering a solution, even when situations were not always directly related to banking - they were beyond a doubt customer focused and professional. We cannot thank 1st Nor Cal Credit Union enough for their support and kindness - in all honesty will share with all reading this review, we could not have muddled through the maze of dealing with my parents bills and banking without the generous and relentless support of Lisa, Sandra and all who we have worked with at 1st NorCal. Being out-of-state was complicated but could have been more daunting if we did not have the help from the amazing staff at 1st Nor Cal CU.”
“Knowing victoria cryptos has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 days trade I made a withdrawal of $13,600 as my profit in return wow I'm so happy believe me friends it works 100%. try her and see the blessing. contact her today”
“Beautiful Customer service. No one is perfect but they are very close. I just started and I felt like a lovable Family member. Dunkin Donuts was a great place to celebrate my being a new Member. No complaints yet. ?”
“Travis Credit Union is a shining example of banking excellence! From their friendly and knowledgeable staff to their convenient and efficient services, every visit is a pleasure. The team at Travis Credit Union goes above and beyond to meet their customers' needs, providing personalized solutions and exceptional customer service. Whether I'm depositing a check, applying for a loan, or simply seeking financial advice, I always feel valued and well taken care of. Plus, their online banking platform is user-friendly and convenient, making managing my finances a breeze. If you're in need of a reliable and trustworthy banking partner, look no further than Travis Credit Union - they truly deserve every one of their 5 stars!”
“have been with ccfcu for over 50 years and appreciate all they do to help me with my many, many questions. thank you mark and mario, especially. wonderful people and always friendly and helpful.”
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“Awesome service very friendly and professional
Erwin and Natalie answered all my questions
Made me feel like a friend throughout the entire process”