Trying to reach a customer service representative to file a fraud claim took several hours and many robots. Are there humans who work there? The customer service is so bad it seems like a scam.
February 2024
Even though they were understaffed and one of their main tellers was running late, the guy and the woman at the counter were so incredibly nice and patient. Even though I didn't have an appointment, they managed to squeeze me in to speak with someone.
October 2023
Understaffed, often a line of 4+ people and only one working teller. But Bouchra is awesome!