Car Rental in Berkeley, CA

“I wanted to take a moment to recognize Marie.

I originally came to Enterprise because my insurance company partnered with them, but I stayed because of the exceptional customer service Marie provided from beginning to end.

From my very first visit, Marie stood out. The office was busy, and it often seemed like she was handling multiple responsibilities at once, yet she never made anyone feel overlooked. In a time when many businesses don’t even acknowledge customers when they walk in, Marie always greeted people, let them know she would be with them shortly, and made everyone feel seen and valued.

What impressed me most was that when it was your turn, you had her full attention. She never rushed through the process, even when there were people waiting. She took the time to answer questions, explain details, and make sure customers understood everything. That level of patience and professionalism is rare.

My rental ended up being extended several times, and throughout the entire process Marie was proactive, thorough, and communicative. She kept me informed, followed up when needed, and handled every interaction with the same positive attitude she showed on day one.

There was even a miscommunication regarding the return location of the vehicle. Instead of frustration or blame, Marie simply called, explained the situation, reassured us that everything would be handled, and worked to resolve the issue. She then reviewed my final charges and genuinely asked about my experience.

Whether Marie is the manager or not, she demonstrates the kind of leadership, professionalism, and customer service that businesses should strive for. If she isn’t already in a leadership role, she certainly deserves one.

Thank you, Marie, for making what could have been a stressful situation easy and pleasant. Your hard work and dedication do not go unnoticed.I think this version highlights exactly what made her stand out: not just that she was helpful, but that she consistently treated people with patience, professionalism, and respect even when the office was busy.”

“Gabby was fantastic and helpful! She helped make my last-minute accommodation happen. She went above and beyond to insured I got great service. It was my first time with enterprise and Gabby made sure that I will definitely come back againEven if you’re having a bad day, I’m sure Gabby will flip that for you. Make sure you ask for her!”

“Tien is a SUPER HUMAN! I came in for a last minute rental at 11:50 am (they close at noon) on Saturday of Labor Day weekend. There was a long line (almost out the door- at-least 5 parties ahead of me) when I got there, and I was nervous when it was just one guy behind the front desk. He was easily managing the workload of 3 people while still providing excellent customer service. I was out the door and on the road no later than 12:05 pm! Seriously so impressed!”

“I’ve had my best car rental experience with Budget. They gave me a new car (2025), Genesis G70, smooth, modern, comfortable, elegant, and most importantly reliable.
Dealing with the agent was very quick, smooth, and easy. Took me less than 5 minutes to take the car and to return it. Even less.
Very recommended!”

“Wayne at this budget location is a real gem. I came in without a reservation, he found me the lowest rate, and he went above and beyond when I returned the cargo van. I highly recommend this location and Wayne specifically. Another time I came there were a lot of customers ahead of me but today it was clear.”