“I wanted to take a moment to recognize Marie. I originally came to Enterprise because my insurance company partnered with them, but I stayed because of the exceptional customer service Marie provided from beginning to end. From my very first visit, Marie stood out. The office was busy, and it often seemed like she was handling multiple responsibilities at once, yet she never made anyone feel overlooked. In a time when many businesses don’t even acknowledge customers when they walk in, Marie always greeted people, let them know she would be with them shortly, and made everyone feel seen and valued. What impressed me most was that when it was your turn, you had her full attention. She never rushed through the process, even when there were people waiting. She took the time to answer questions, explain details, and make sure customers understood everything. That level of patience and professionalism is rare. My rental ended up being extended several times, and throughout the entire process Marie was proactive, thorough, and communicative. She kept me informed, followed up when needed, and handled every interaction with the same positive attitude she showed on day one. There was even a miscommunication regarding the return location of the vehicle. Instead of frustration or blame, Marie simply called, explained the situation, reassured us that everything would be handled, and worked to resolve the issue. She then reviewed my final charges and genuinely asked about my experience. Whether Marie is the manager or not, she demonstrates the kind of leadership, professionalism, and customer service that businesses should strive for. If she isn’t already in a leadership role, she certainly deserves one. Thank you, Marie, for making what could have been a stressful situation easy and pleasant. Your hard work and dedication do not go unnoticed.I think this version highlights exactly what made her stand out: not just that she was helpful, but that she consistently treated people with patience, professionalism, and respect even when the office was busy.”
“Gabby was fantastic and helpful! She helped make my last-minute accommodation happen. She went above and beyond to insured I got great service. It was my first time with enterprise and Gabby made sure that I will definitely come back againEven if you’re having a bad day, I’m sure Gabby will flip that for you. Make sure you ask for her!”
“Tien is a SUPER HUMAN! I came in for a last minute rental at 11:50 am (they close at noon) on Saturday of Labor Day weekend. There was a long line (almost out the door- at-least 5 parties ahead of me) when I got there, and I was nervous when it was just one guy behind the front desk. He was easily managing the workload of 3 people while still providing excellent customer service. I was out the door and on the road no later than 12:05 pm! Seriously so impressed!”
“Excellent service, the first car that we picked could not fit the child seat that we had for our granddaughter so next day we took the car back and swopped vehicles with no problems.”
“Wayne at this budget location is a real gem. I came in without a reservation, he found me the lowest rate, and he went above and beyond when I returned the cargo van. I highly recommend this location and Wayne specifically. Another time I came there were a lot of customers ahead of me but today it was clear.”
“Bottom line: Zipcar saves me from having to own a car in a city where owning a car is expensive and inconvenient. It's funny. One of the reviewers, Bobby N. did an extremely nice--and accurate--job of listing what he considers the pros and cons. Yet the price that he considers super expensive, I consider super reasonable. Compared to all the costs and hassle associated with owning a car, from any payments, to gas, to registering, to parking (!!), to washing, to maintaining, Zipcar is a steal. I'm guessing Bobby N.'s needs (frequency, duration) are different than mine. I only need a car for a few hours a couple times a month. I also love the convenience of going to a spot very near my house, which happens to be very near a university campus. That said, I've taken Zipcar on trips out of town lasting several days and been very happy with the price I've paid compared to regular rentals. For me, the threshold is one week. At one week, a regular rental is the better deal. You have to keep in mind all the hidden fees with the regular rental, whereas Zipcar shines in TRANSPARENCY. You know exactly what your Zipcar rental costs, and you can cancel until just a few hours ahead. I love that FLEXIBILITY also. If you don't like being held accountable for rigid policies and rules, Zipcar is not* for you. Some people would rather lose a limb than commit to returning a car exactly on time or early. My solution--I'll just be honest--is to always book the car 30 minutes longer than I think I'll need it. That way I never have to sweat the $50 late fee. Has the experience been perfect? No. Cars are not always perfectly clean. I've had some trouble using the gas card at times. Of course, if the person before me is late or parks the car some weird place, as has happened once or twice, then, well, the car won't be where it's supposed to when it's supposed to. Customer service is fine, but they aren't magicians who can fix cars at a distance or move cars from one location to another out of thin air. Maybe don't use Zipcar for an important job interview. Obviously, Zipcar also isn't well suited when you don't know when you'll be finished doing whatever you are doing. You might be able to extend your reservation, but not if someone else reserves for right after you, and you have no way of controlling that. For casual tasks that aren't super time-sensitive, Zipcar is perfect. So much stress avoided! To me, Zipcar is a godsend. I use it for things like grocery shopping, medical appointments, going back and forth to storage. Great service! **Special little technical section regarding insurance. Even though I don't own a car, because I rent Zipcar, I maintain Medical Payments coverage on my auto insurance. That additional coverage provides me a certain dollar amount per person per accident for me and/or my passengers to get medical care if we need it due to an accident. It covers me no matter what car I'm driving or driven in by friends or family, whereas I would NOT be covered in rideshare. Unless you have really stunning medical insurance, I recommend this option with your auto insurance, and I recommend staying away from rideshare. Medical Payments coverage is not expensive, and it is also NOT available as an option through Zipcar itself. Then personally, I spring to pay the extra $75 or whatever per year with Zipcar for the damage waiver so I don't have to worry about covering costs associated with damaging the car in an accident. And of course I drive carefully.”
“I've used Zipcar for 15+ years, and always find the cars clean & working well. Great customer service, too. I almost always get a live human within 30 seconds of calling, and they always solve my problems well, sometimes even when it's my own fault (e.g., helping me unlock the car after I've gone over the deadline and shouldn't have access anymore, so that even though there's a late fee, I can at least extend the reservation and drive home!) Got rid of my car because there were always several Zipcars closer to my house than I could ever park my own car!”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
