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“We came from San Francisco to buy a car, and a Ms. Luo assisted us. We are so grateful to her—she was fantastic and incredibly patient. We had been worried about my elderly father getting taken advantage of, but she was so professional that we felt completely at ease. Thank you, thank you.”
“Washington Federal Bank in Beverly Hills is a great bank. The staff is always accommodating, friendly and professional. They are always available and go out of their way to help customers.”
“Can't say enough about Frida Lohse. She has helped us through so many immediate and pressing issues at all times of day or night. Frida has exceptional relationships, professionalism and she's so sweet. I would follow her wherever she goes.”
“We have been business customers of City National for a long time. Their customer service is really top-notch. You can always get someone on the phone and they are very helpful and knowledgeable. This has been critical to business especially during the pandemic with all the additional challenges that small businesses have had. They are the perfect balance of a small "local" bank with personalized service but big enough to handle your business needs.”
“I have my business account and line of credit at this Beverly Hills branch. They have excellent customer service, great prices and very easy to work with.Vera is the bank supervisor and so sweet and fast to work with.There's lots of language speakers here, English, Farsi and Russian if you need too.They have great ATM's with live American customer service too and parking in the back is validated.Finally I always get a cup of coffee which is complimentary. It's a clean bank with great staff.”
9AM - 4PM
9420 Wilshire Blvd #150, Beverly Hills
Banks
“I have been w/Excel Bank since 2006. Always friendly and courteous service, notto mention competitive CDRates. May G-d bless the entire staff, individually and collectively. Amen”
“This review is for Vanessa Ramos. Someone needs to give this lady a raise or a promotion to General Manager. I have never worked with someone that was this friendly this thorough or this patient at a bank before. She was absolutely amazing. I needed to get a loan and was going through a stressful time and she made the process amazing. Getting a loan can be anything but peaceful and somehow she made the experience painless clear and was very informative and answered all of my questions. You can tell she really cares about her customers, looks into everything you ask of her and is so thorough. She literally gives every customer a hug and a warm welcome. She should train all US Bank employees as I have never met a banker, assistant manager, or manager as amazing as she is.”
“As a recent transplant to Southern California, coming from Northern California, finding a branch of my bank that I felt comfortable in was a very important to me and that's exactly what I found at this branch of bank of the west African traveling experience at the Burbank location where due to a computer issue, I was unable to withdraw any money, and the tellers seem to have little to no concern that I would not be able to make it to another branch to withdraw money that I needed for my lodging that night. It was refreshing and compassionate to have stumbled across this branch. Every time I've been there all the employees have Bri with me with a smile on and genuine conversation. They truly make going to the bank an enjoyable errand.”
“The staff were very friendly and welcoming—they even offered me water despite the fact that I didn’t have any transactions to do. My boyfriend accidentally left his bag there, and when we rushed back, it was still exactly where he left it. It felt like a very safe and trustworthy place with attentive staff.”
“I had an absolutely outstanding experience with Mr Joey Clemons at the Beverly Hills Bank of America branch! Joey went above and beyond to help me with my banking needs. He took the time to patiently answer all of my questions, made sure I fully understood every detail, and treated me with genuine care and professionalism.
It’s rare to meet someone who truly goes out of their way to make customers feel valued, Joey did exactly that. His kindness, expertise, and dedication turned what could have been a stressful experience into a smooth and pleasant one.
Bank of America is very fortunate to have someone like Joey on their team. He represents what exceptional customer service should be!”
9AM - 4PM
9454 Wilshire Blvd, Beverly Hills
Banks
“Ms. Sofie was a very helpful lady who has a cheerful attitude. I had a problem with online banking and needed to call to the given number. She was there for me to make the verification process so much easier. I had a great service and my problem was solved. Thank you very much.”
9AM - 4PM
9320 Wilshire Blvd # 105, Beverly Hills
Banks
“Nice location, had to park a couple of blocks away due to a lack of parking spaces , the agent Edgar was knowledgeable on matters pertaining to chase personal checking .”
“Had a great experience yesterday. The two ladies were pleasant and helpful. I have been with Comerica for 7 or 8 years, and this was my first visit to this branch. There are hardly ever any lines, and they will actually get to know you and call you by name.”
8:30AM - 4PM
9298 W 3rd St, Beverly Hills
Banks
“The staff is very friendly, there has never been a wait to be seen. The only downside is the parking and the hours (there is free valet parking upstairs however)”
“I’ve had an amazing experience with US Bank, thanks to ALFREDO. He truly looks after his clients from the heart and genuinely cares about our needs. His communication is exceptional — always clear, prompt, and thoughtful. Alfredo is always available whenever you need assistance, making every interaction seamless and stress-free. He goes above and beyond to ensure the best experience, and because of him, this has been by far the best banking experience I’ve ever had in the U.S. His professionalism, dedication, and kindness make him stand out, and I couldn’t recommend him more highly!”
Open 24 hours
433 North Camden Drive FL 1, Beverly Hills
Banks
“I use this bank often, because convenience location, safe, clean, people are so friendly but not over-familiar. And another big reason is that I never have seen long line in there. So I like this bank but I don't recommend you go there. Hahaha.”
9AM - 5PM
9300 Wilshire Blvd #101, Beverly Hills
Banks
“I get that I have to go to a branch to get a new one when my debit card got compromised. But all the branches are only open M-F 9a-5p, no Satuday hours. The customer service line was a little rude when asked about it; when I asked why I got a letter not a call or text there was no good answer (-2⭐). Luckily this branch was close to work and I popped in to get a new one before the long holiday weekend. They get back a ⭐ 'cos the location had parking, was clean, and the clerk knew what she was doing.”
“From the moment we walked in everyone was amazing, starting with the security guard to the employees there. We sat down waiting to see something, and we were approached by two different employees asking us if we were being taken care of. Then I sat down with the banker Tom Ferenczi and he made the whole process for me and my sister so easy and smooth. And he was very friendly and professional, more people need to be like this. His professionalism and positive attitude is unbeatable. I've been to other Wells Fargo branches, specifically the one in West Hollywood on sunset blvd and they could learn from this branch.”
“When I was searching for a chase branch to schedule an appointment with a banker. I was surprised with several negative online reviews from the branches in the downtown and west LA area. I happen to be in the BH area where this branch was and thought I would visit.We met with Jesse Bravo and had a great experience. Jesse completed everything I had requested. He took his time with us and answered all our questions. He was straight forward and respectful.I think customer service, especially in banking and dealing with large cash transactions is very important. I really stress this with any bank I work with. After my experience with this branch. I thought it would be helpful and necessary to give my feedback to whoever reads this review and needs to visit a branch in person. I recommend you visit this location.”
“Niusha is always very patient and willing to help me, even though I’m not a customer of this branch—I just work nearby. I give her a five-star review; she truly enhances the positive image of the entire team and the branch.”
Open 24 hours
9045 Wilshire Blvd, Beverly Hills
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“Eric Segura at Western Alliance's Beverly Hills branch is exceptional. His diligence and turnaround speed are unmatched — requests that might sit for days elsewhere are handled same-day, accurately, and with complete follow-through. He treats every detail like it matters, because to him it clearly does. As my Preferred Banking Advisor, Eric is responsive, thorough, and genuinely on top of things.”