Hermès is a French luxury brand known for its high-quality apparel, handbags, scarves, home goods, fragrances, shoes, and other products. The store offers a wide selection across multiple floors, with many reviews praising the engaging and knowledgeable staff who make shopping enjoyable. Customers highlight exceptional service, with staff providing personalized attention, answering questions, and creating a welcoming atmosphere—sometimes even offering drinks like champagne and mocktails, especially during special occasions. One particular staff member is frequently mentioned for making customers feel at home and treating them like friends. The store’s ambiance and customer care are considered among the best, with some reviews comparing it favorably to other Hermes locations worldwide. However, experiences vary. Some customers mention that staff can be rude or unhelpful, feeling unwelcome or overlooked at times. There are also opinions that the store is over-hyped and overpriced, with some feeling that access to products is limited to the super-elite, making it difficult for middle-class shoppers to purchase items without feeling excluded. Despite these mixed feelings, the store remains a popular destination for luxury shopping, especially appreciated for its engaging staff and luxurious environment.
Great customer service, quality garments. This is a must stop shop on Rodeo.
December 2025
This is the best Hermes store! Thank you Francisco for such a wonderful experience!!!
October 2025
It was a wonderful experience stopping by Hermes. Lupita offered such a wonderful tour of the store, and I was able to peruse the many luxurious items Hermes has to offer!
