Banks near Boulder Creek, CA

“A customer for two decades. Alway professional, yet very personal. They have helped me any number of personal banking issues; mortgage, divorce, pension, etc. Happy to recommend them.”

“Criminals got my debit card from a state website and did a 1 cent transaction to find out if my card was valid, Mgt at this bank saw what was going on and froze the account. They sent me an email and called me when it happened but I didn't see it until 10 minutes after they closed. I called anyway and the Manager picked up and spent 10 minutes reassuring me that my small savings was secure. Let's face it, most businesses don't answer the phone after closing and don't spend time to calm an old guy down. If you are anywhere near the 3 locations please support this bank.”

“Today I got some great help from Diego who called me right on time for our appointment. Diego knew how to help me with my retirement account and could explain the steps I needed to take. He made it easy to get the results I wanted in an efficient way. He is in the office and can help you with online matters. I highly recommend Diego who is professional and friendly.”

“I've been a long time customer at Chase but I rarely go into their offices anymore. I recently opened a business checking account and had the best customer service experience at this location. We met with An Nguyen who explained their accounts and provided the best options to make their services work for us. Later we met with Hugh Wong to open a business CD account and once again, everything was exceptional. Hugh made sure I had access to my accounts, which was great foresight to reduce any possible frustrations later. I was very impressed that all details were considered and potential issues were removed. I am happy I moved my business accounts to Chase.”

“Staff is super nice and helpful and the 5 times I’ve been inside I’ve never had to wait as this branch doesn’t seem frequented very often. It’s nice to have such an accessible branch.”

“The Los Gatos US Bank on Santa Cruz Ave was a pleasurable experience. We discovered this bank and branch while searching for a "Coveted" safebox. We made an appointment. The branch manager and his assistant J J were both ready to support our needs when we arrived. In about an hour, we opened a checking account, savings account, and rented the safebox that as well. There is plenty of parking in an otherwise difficult area due to all the other wonderful businesses and restaurants in the area. All in all, it was a fine experience. I plan to go back to this branch and open a business account soon.”

“We went here today at the Scotts Valley branch on our way to Los Gatos to buy a used car from a private party and needed to take out some money. We were a little pressed for time and I was a bit reluctant having read a bunch of negative reviews regarding understaffing, poor customer service, etc. We had dropped off our child and had to meet the seller and had a small window of time for the bank and arrived a bit apprehensive but hopeful to get our business done and get going on the road. My husband got in the short line and I sat down with my phone to kill some time and was immediately asked if I needed to be helped and he in turn moved right along to the teller and was immediately receiving our funds. I noticed another customer was having a pleasant business conversation with the accounts banker, another banker asked me for reassurance that I did not need to be helped, and at the tellers, there were three employees, all polite and helpful. We walked out in a very timely manner with no hassels or stress doing business here.”

“I was searching for a bank in Santa Cruz County that did not have or manage investments in oil and gas, and Bay Fed was the only one that I could find. I had an account there that I had not used in years and found, once going there in person, that they had changed their policies to give people good interest rates for various types of accounts without penalties for going below the original level of investment. This was told to me by a very cordial and knowledgeable teller named Yisah, and she recmmended that i talk further with another person, Andrew Leon, whom she alerted and who was instantly available. He informed my spouse and I of what we could do to change our accounts for better interest and recommended that we talk with another person about CD's, etc. Mr. Leon also gave a message to that other person to please call me. This is far more helpful assistance than I got from a large brokerage firm. Both Yisah and Mr. Leon were exceedingly enthusiastic about their work and had people skills to be much admired. I could not have learned more or have been treated more kindly anywhere.”

“We popped into this branch for some help on adding someone to an account. Michael was extremely helpful. We appreciated his patience, friendliness and professionalism in getting done what we needed to do.Thank you.”

“Mrs Cruz is a very knowledgeable associate that helped us with a multiple estate account transfer. She was very helpful in filling out the many papers to process these transactions. We also felt very cared for as we were not shooed off to some large corporate office, portal site or other location. I liked that their manager took the time to expedite and approve all this paperwork quickly. (Heard it can take weeks, we were fortunate to have the staff and the correct documentation to get it completed.)They have a free parking lot with EV stations and street parking. There is a security guard outside. There are 2 friendly front tellers and multiple private rooms for other banking transactions/applications.We really learned a lot and felt the extra care during this difficult and time restrained estate transfer.”

“Despite requests that over the years probably make me seem like a customer from hell - ASAP home mortgage over New Year's, depositing hundreds in $2 bills, resetting a long-forgotten PIN code - this Wells Fargo branch has always been friendly, attentive, and incredibly helpful. Very glad to have them as our local bank!”

“I cannot express my gratitude enough for Art Ruvalcaba and his invaluable guidance in navigating the complex world of building credit. With my ultimate goal of purchasing a home in mind, I found myself facing a significant obstacle when the loan officer informed me that I needed to work on improving my credit first. Thankfully, Art stepped in and became my beacon of hope. From the very first meeting, Art displayed an impressive level of knowledge and expertise in the realm of credit building. He took the time to understand my financial situation, aspirations, and the specific challenges I was facing. Art's ability to explain intricate credit concepts in a clear and relatable manner made me feel at ease and confident in his ability to assist me. One of the key steps Art recommended was obtaining a savings secured loan to establish credit. This loan, backed by my savings, allowed me to build a positive credit history while demonstrating responsible financial behavior. Art went above and beyond in helping me secure this loan, providing me with a thorough understanding of the process, discussing the potential benefits, and answering every question I had along the way. Under Art's guidance, my credit began to improve steadily over the course of the following year. He offered invaluable tips and strategies to optimize my credit utilization, build a solid payment history, and manage my finances wisely. Art's commitment to my success was unwavering, as he consistently followed up, monitored my progress, and offered further guidance whenever necessary. When the time finally arrived for me to apply for a mortgage, I was overjoyed to see the fruits of Art's labor. Thanks to his dedicated efforts and the solid credit foundation we had built together, I was able to secure a mortgage and purchase my dream home. It was an absolute dream come true, and I owe a significant part of this achievement to Art's unwavering support and expertise. Not only is Art incredibly knowledgeable and professional, but he also possesses a genuine care for his clients. He understood the importance of my goal and worked tirelessly to ensure my success. Art's patience, approachability, and willingness to go the extra mile created an exceptional customer experience that made all the difference. If you find yourself in a similar situation, where building credit is crucial to achieving your homeownership dreams, I wholeheartedly recommend Art Ruvalcaba. His expertise, guidance, and unwavering dedication will help you overcome obstacles, establish credit, and ultimately realize your dreams. I am forever grateful to Art and cannot thank him enough for making my homeownership journey a reality.”

“I like this center! I wanted to apply a debit for my youth daughter and this is the third bank that I have called (the first two did not work out of all kinds of reasons). Kiran the Business Owner Specialist got me an appointment on the same day and gave me a clear instructions on what to bring on the phone. My daughter got her student account set up with no problem on the appointment and we are really happy to visit this center! The only reason I did not give 5 star is that the door scratched my pump leather, otherwise everything is perfect!”

“My CD was coming due, so I made an appointment with Paige at this branch. I got to the appointment early, and she accommodated me. She brought up my account, showed me the new CD rates and duration on her computer. I made my selection, she saved my file, and printed the new CD term sheet. I was in and out of her office in less than 10 minutes. I recommend her knowledge and efficiency. Yay”