PetSmart is the world's largest pet supply and services retailer, providing a vast range of products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the cleanliness and organization of the stores, often noting the helpfulness of the staff. Many reviews highlight positive experiences, especially in the grooming department, where staff are friendly and skilled in handling pets. One reviewer praised the consistent cleanliness of the store and the kindness of the workers, who are always ready to assist. Another customer commended the grooming salon staff, although they mentioned a specific issue with one employee. The store associates, particularly Jorge, have received high praise for their exceptional customer service, helping customers select the right products and providing valuable advice, especially for new pet owners. A customer shared a story of how Jorge went out of his way to find a specific medicated dog food for their puppy, reflecting the dedication of the staff to meet customer needs. Overall, PetSmart is recognized for its extensive selection, knowledgeable employees, and commitment to making the shopping experience enjoyable for both pets and their owners.
I was waiting in line for five minutes when FINALLY a second cashier showed up, she only got the ladies attention behind me in line so took care of her first. Even though we stand in line for a freaking reason? I didn’t ever hear her say anything. Stupid customer service. Get better associates.
July 2026
Found an item i was looking for..Eventually I needed two but one was available..They checked nearby store if they had it and they did.
July 2026
Had a great Cat adoption section with story cards of each cat available for adoption.
