The AT&T Store in Burbank offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer experiences at this location vary. Many recent reviews highlight amazing and outstanding customer service, describing staff as super helpful, friendly, professional, and knowledgeable. Specific positive interactions involved agents patiently answering questions, guiding customers to the right plan, helping set up new devices, and solving billing or account issues seamlessly, even during busy times. These excellent visits are noted as pleasant and stress-free. However, one long-term customer mentions that experiences were mostly negative until the last two visits over the past nine months. Overall, the store is recognized for its knowledgeable and friendly team that provides exceptional service.
My experience with Jeffrey at the Burbank San Fernando Valley store was the epitome of excellent customer service. Something that is rare to find these days.
August 2026
I purchased an iPhone and the representative, Ish , was professional, patient, courteous, and knowledgeable. He answered my questions and explained my options so I was able to make the best possible decision. ,
August 2026
When I go there, I really like there iphones, apple watches, and ipads.
