Citi is a financial services company offering digital banking, mortgages, personal loans, small business banking, credit cards, and investment services. Reviews highlight a great atmosphere and super helpful, professional, and friendly employees who spend time explaining everything. Many note efficient, polite service that turns the bank into a more human experience. However, some customers report major issues, stating the bank is not nationwide and lacks affiliate branches in certain states, which can cause problems with services like cashier's checks. Customer service call centers are criticized for being unhelpful and rigidly following a script. Despite these criticisms, specific branch employees are frequently praised as amazing, helpful assets who provide exceptional support.
Came in on a very busy day and was helped by Art he turned the bank into a more human experience by conversing as if he was an old friend, very efficient, polite, and professional. He also put in the effort to be this way with everyone before me which was nice to see. He deserves a raise.
December 2023
I really like the atmosphere of this location. The employees are also super helpful. Special thanks to Syuzanna for pushing back her lunch in order to take the time to help me open a checking and savings account. She was amazing through the whole process and is really and asset to Citi!
December 2023
I really like the atmosphere of this location. The employees are also super helpful. Special thanks to Syuzanna for pushing back her lunch in order to take the time to help me open a checking and savings account. She was amazing through the whole process and is really and asset to Citi!
