Citi is a financial services company offering digital banking, mortgages, personal loans, small business banking, credit cards, and investment services. Reviews highlight a great atmosphere and super helpful, professional, and friendly employees who spend time explaining everything. Many note efficient, polite service that turns the bank into a more human experience. However, some customers report major issues, stating the bank is not nationwide and lacks affiliate branches in certain states, which can cause problems with services like cashier's checks. Customer service call centers are criticized for being unhelpful and rigidly following a script. Despite these criticisms, specific branch employees are frequently praised as amazing, helpful assets who provide exceptional support.
I opened a account, had some issue. Noted the manager’s professionalism, he really caring of the customers of Citibank.
January 2025
Great experience with Salvador, polite, and very helpful, and he went out of his way to help me finish renewal and withdrawal with one transaction. Great teamwork.
January 2024
Came in on a very busy day and was helped by Art he turned the bank into a more human experience by conversing as if he was an old friend, very efficient, polite, and professional. He also put in the effort to be this way with everyone before me which was nice to see. He deserves a raise.
