Saint Laurent offers a shopping experience characterized by a good collection of products and helpful staff. Customers appreciate the store’s selection of clothes and bags, often finding items at around 30% off retail prices, which makes for excellent deals. There are many positive comments about the friendly and knowledgeable staff, with particular praise for staff members who go above and beyond to assist with selections, provide styling tips, and answer questions about products and policies. For example, one customer enjoyed a helpful experience with a staff member named Hiro, who assisted in choosing a large Niki bag during a sale, and another had a pleasant visit with Lulu, who offered friendly advice and tips on bag care. The store is known for its welcoming atmosphere, with some customers mentioning that they felt no pressure when browsing and purchasing. The staff often listens carefully to customer preferences, helps them explore different options, and even retrieves items from the back to ensure satisfaction. Additionally, the store occasionally offers drinks and provides attentive service, including follow-up communications such as sending a box post-purchase. However, there are some minor drawbacks. One customer experienced disappointment due to a misleading sales assistant about jacket sizes, leading to an unsatisfactory purchase. Also, the store frequently has a line or wait time of about 15 minutes or more, regardless of how busy the store appears. Despite this, many customers value the overall good prices, especially during sales, and the positive, friendly service that makes shopping at Saint Laurent a worthwhile experience.
Very disappointed at one of the sale guys who made me believe the jacket I liked was only one size! Brought a new one from the back shop fitting too small. I shouldn’t have trusted him.
September 2022
I had very good experience with Saint Laurent customer service! Lulu helped me by showing and talking about each bag I had interest in. She was very friendly and lovely to me, also mentioned a few tips on how to take care of my new bag. Will be back for more stunning items! ?
August 2022
I had very good experience with Saint Laurent customer service! Lulu helped me by showing and talking about each bag I had interest in. She was very friendly and lovely to me, also mentioned a few tips on how to take care of my new bag. Will be back for more stunning items!
