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“I went in to deliver a package to Wisconsin and the man at the desk, Mickey, was so kind and helpful. He went above and beyond to explain what the best option would be for delivering my fragile package. I really felt like my delivery was in good hands and he was just a genuinely kind person which is rare to find in service these days. Thank you Mickey!”
“KAREN is just AMAZING! I went to this store for a fingerprint, how friendly, helpful and skilled she was. After I missed my appointment because of lack of knowledge and horrible customer service at the Moorpark store, I highly recommend you all don't waste your time, even if you need to drive a little more to Simi Valley for the “Fieldprint”fingerprint appointment, just do it.”
“Greatest Post Office on earth. Seriously, the entire team from Lupe to Daniel to Raul have allowed me to grow my business faster than I had ever hoped.Looking for a Post Office with actually super friendly employees and great service? Well, turns out it exists and it’s nestled nicely within Topanga.My only concern is that the team seems to be understaffed and overworked since the new Postmaster took over. The team works as hard as humanly possible, but there are still limits to what can be reasonably accomplished with only one or two employees at the front, especially as we approach the busiest time of the year for packages and mail.Thank you team!Andy”
“Dolly goes above and beyond expectations for helping her customers out with questions about packages and mail ! 100% will recommended her to anyone . She is the best with providing such kind customer service :)”
2 - 5PM 9AM - 1PM
21229 Pacific Coast Hwy, Malibu
Post Offices
“Postal service gentleman is friendly and helpful. PO closes between 1-2 pm on weekdays. Crowded parking lot. Watch out for unsafe motorists who make unsafe turns against the direction of traffic flow.”
“This post office was kind of tricky to find at first — it’s tucked away in the back corner of the plaza, and I actually passed by it once because I got confused and ended up at the UPS Store next to it instead. Just a heads-up if you’re going for the first time — it’s easy to miss if you’re not paying close attention.
Once I found it though, the service was great. The staff member working there (a Black man, didn’t catch his name) was super friendly and helpful. He took care of everything I needed, and even gave me a date stamp on my letter — which is something you don’t see very often anymore at post offices. That really stood out and made my day.
Unfortunately, they didn’t have the flag stamps in stock, which was a bummer because that’s what I came for. But aside from that, it was a smooth and positive experience.
Thank you again to the staff member who helped me — you were awesome!”
“Such a convenient location, always in an easy in, and out to satisfy your post office needs. Always helpful attendants to take care of you. Tons of parking in the front, side, and back of this commercial center”
“The Encino Post Office operates with a level of consistency and efficiency that’s increasingly rare. Under the management of Alfonso, the branch is well-organized and runs smoothly even during busy hours. Wait times are generally short, and the staff appear well-trained and focused on keeping things moving without unnecessary delays.
Alfonso maintains a visible presence and seems actively involved in daily operations, which likely contributes to the overall professionalism of the team. The counters are staffed appropriately, lines are managed efficiently, and any questions are handled clearly and without confusion.
It’s evident that this location benefits from strong leadership and attention to process. Compared to other branches I’ve visited, the Encino location stands out for being clean, orderly, and consistent. It’s a reliable place to take care of postal needs without hassle.”
“Mailed a couple packages here for priority mail. They had the priority boxes and labels available. It wasn’t too busy when we went. Great customer service that was efficient.”
“I stopped by this USPS office to drop of an Amazon return. I been to the plaza this USPS office is in so many times but never knew there was a USPS here. I found parking easily since this office is in a plaza with many parking spots. When I walked inside the post office, there was no one in line so I was able to walk up and hand my package since everything was paid for already. I got my receipt and left, it was a simple and easy process.”
“I was having a hard day, panicking about everything I had to get done and Brenda helped me. She just went that extra step to make it easier for me. I felt human and cared for. Which hardly ever (if ever) happens anymore. THANK YOU BRENDA!”
10AM - 5:30PM
225 Simi Village Dr, Simi Valley
Post Offices
“I stopped by this USPS this morning to ship out my package that I'm returning. I already got the shipping label and everything so I just came here to drop it off. I found parking easily since I came right at 10am when the open. When I walked inside, only 2 people were in line and 1 person working the counter. It's very quiet in the building, like you're in the library. When it was my turn, the lady scanned my package and checked the weight. She also told me that next time I can use the kiosk near the front door to make things faster. I didn't know about the kiosk so if there a next time I have to come here, I'll try doing that.”
“This is the USPS location I use most of the time because it’s the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I’ve had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It’s a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail.”
“Long live the United States Postal Service! I've always had good experiences at this Post Office. The employees are helpful and knowledgeable. I've always been able to find parking in the parking lot and the overall atmosphere is clean and orderly. Thank you postal workers!”
“I was experiencing difficulties locating a package I sent to my clients, and Ryan went above and beyond to help resolve the situation. Thankfully the package was found and my client was able to pick it up, but regardless, his customer service was excellent throughout the process. I am very appreciative of him and his team's efforts.”
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“Great experience overall! The staff was incredibly friendly and attentive, making us feel right at home. The rooms were clean and comfy, and the amenities were top-notch. Definitely would recommend for a nice getaway!”